Operations Customer Expert – Ads Support

Velenosi&Meredith; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Portuguese employment contract

Private health & dental insurance

Meal card

22 days annual leave

Holiday & Christmas bonuses paid月ly

Job summary

Velenosi&Meredith is hiring an Operations Customer Expert in Portugal to support users via phone, email and chat, resolving ads, accounts, payments, and access issues. You will explain policies, guide platform usage, and strive for top customer satisfaction in a 24/7 rotating shift environment.

The role requires C1/C2 English, strong communication, and problem-solving skills, with customer service experience a plus. Local residency in Portugal is mandatory.

Qualifications

• C1/C2 English (written & spoken).
• Strong communication and problem-solving skills.
• Customer service experience is an advantage.
• Able to work in a 24/7 rotating environment.
• Must be currently based in Portugal.

Responsibilities

• Support users via phone, email, and chat.
• Resolve issues involving ads, accounts, payments, and access.
• Troubleshoot advertising and platform-related issues.
• Explain advertising policies and account requirements.
• Guide users through platform features and processes.
• Maintain high customer satisfaction and first-contact resolution.
• Escalate complex cases and ensure proper documentation.

Skills

Strong communication

Problem solving

Customer service experience

Job description

Location: Lisbon, Portugal
Contract: Full-time | Portuguese Employment Contract
Schedule: 40 hours/week | 24/7 Rotating Shifts
Language: English – C1/C2

Eligibility:
THIS ROLE IS STRICTLY OPEN ONLY TO LOCAL CANDIDATES CURRENTLY RESIDING IN PORTUGAL.
Candidates outside Portugal will NOT be considered.

About the Role

Join a top BPO company supporting the advertising experience of a leading American AI research and technology organization.

As an Operations Customer Expert, you'll help users resolve issues related to advertising accounts, payments, access, policies, and platform functionality while delivering an excellent customer experience.

What You'll Do

• Support users via phone, email, and chat
• Resolve issues involving ads, accounts, payments, and access
• Troubleshoot advertising and platform-related issues
• Explain advertising policies and account requirements
• Guide users through platform features and processes
• Maintain high customer satisfaction and first-contact resolution
• Escalate complex cases and ensure proper documentation

Requirements

• C1/C2 English (written & spoken)
• Strong communication and problem-solving skills
• Customer service/support experience is an advantage
• Comfortable working in a 24/7 rotational environment
• Ability to manage multiple cases independently
• Must be currently based in Portugal

Salary & Benefits

Base Salary: €938 gross/month
Holiday Allowance: €78.17/month
Christmas Allowance: €78.17/month
Meal Allowance: €7/day (€154/month based on 22 working days)

Estimated monthly gross package: €1,248.33
Performance Bonus: up to €200/month

Additional Benefits

• Portuguese employment contract
• 22 days annual leave
• Holiday & Christmas bonuses paid monthly
• Private health & dental insurance after contract signature
• Prepaid meal card
• Portuguese public holiday benefits
• Potential permanent contract after 2 years

Training

15 working days | 8 hours/day

Training is compensated proportionally upon successful completion.