Lisbon English Customer Operations Specialist (On-Site)

Engage & Elevate; Lisboa; Presencial; EUR 10 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

€938 gross/month

Performance bonus: Up to €200/month

Meal allowance: €7/day

Holiday & Christmas allowances

Private health & dental insurance

International working environment

Career development opportunities

Resumo da oferta

Engage & Elevate, based in Lisbon, is seeking an English-speaking Customer Operations Specialist to join an international technology project. The role involves providing professional assistance to both consumers and business users across multiple channels, resolving account issues, handling billing questions, and guiding users in platform usage.

You will work on a full-time, on-site basis in Lisbon, with a rotational 24/7 schedule and 40 hours per week.

Qualificações

• English level C1/C2
• Based in Lisbon
• EU passport or Portuguese residence card required for non-EU citizens
• Strong communication and problem-solving skills
• Customer-oriented mindset

Responsabilidades

• Support customers via phone, email, and chat
• Handle billing and invoicing inquiries
• Troubleshoot account access and platform issues
• Guide customers on how to use the platform and features
• Deliver timely, professional customer support
• Maintain accurate documentation of customer interactions
• Work closely with internal teams to ensure customer satisfaction

Conhecimentos

English proficiency (C1/C2)

Communication skills

Problem-solving

Customer-oriented mindset

Descrição da oferta de emprego

Engage & Elevate, based in Lisbon, is seeking an English-speaking Customer Operations Specialist to join an international technology project. The role involves providing professional assistance to both consumers and business users across multiple channels, resolving account issues, handling billing questions, and guiding users in platform usage.

You will work on a full-time, on-site basis in Lisbon, with a rotational 24/7 schedule and 40 hours per week.