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Remote Japanese-Speaking Customer Service Specialist
Job summary
A leading outsourcing company is seeking a Customer Service Professional proficient in Japanese and English to join their dynamic team. The role involves maintaining customer satisfaction through effective communication, troubleshooting technical issues, and adhering to company procedures. Candidates should demonstrate motivation and strong computer skills. Offered contracts can be freelance or employment, with a balance of remote work options and various employee benefits, including professional development opportunities.
Benefits
Qualifications
- Proficiency in Japanese (C1) and English (B2) required.
- Experience in customer service is a plus.
- Knowledge of MS Office and strong computer skills are necessary.
Responsibilities
- Achieve email quality score goals to meet client satisfaction.
- Maintain accuracy of customer information on the database.
- Investigate and diagnose technical issues.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.