Customer Service Professional with Japanese

Sitel Corp.; Remote; PLN 180,000 - 240,000; Part time

Job summary

A leading outsourcing company is seeking a Customer Service Professional proficient in Japanese and English to join their dynamic team. The role involves maintaining customer satisfaction through effective communication, troubleshooting technical issues, and adhering to company procedures. Candidates should demonstrate motivation and strong computer skills. Offered contracts can be freelance or employment, with a balance of remote work options and various employee benefits, including professional development opportunities.

Benefits

Private Medicover insurance

Multisport card

Employee referral program

Co-financing for glasses and holidays

Qualifications

• Proficiency in Japanese (C1) and English (B2) required.
• Experience in customer service is a plus.
• Knowledge of MS Office and strong computer skills are necessary.

Responsibilities

• Achieve email quality score goals to meet client satisfaction.
• Maintain accuracy of customer information on the database.
• Investigate and diagnose technical issues.

Skills

Proficiency in Japanese (C1)

Proficiency in English (B2)

Knowledge of MS Office

Strong computer skills

Problem-solving ability

Motivated and enthusiastic personality

Job description

Customer Service Professional with Japanese

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Your daily tasks:

• Consistently achieve email quality score goals to meet client and customer satisfaction goals.
• Maintain accuracy and security of customer information on the database.
• Follow company policies and procedures, ensuring quality.
• Perform daily tasks efficiently and timely.
• Investigate, troubleshoot, and diagnose hardware and software technical issues.
• Stay up to date with process changes and product updates.
• Complete daily tasks as allocated efficiently and timely.

Requirements

• Language: Proficiency in Japanese (C1) and English (B2).
• Experience: Cool if you have experience in customer service.
• Technology: Knowledge of MS Office and strong computer skills.
• Personality: Motivated and enthusiastic, dependable, reliable, and able to perform duties with minimum supervision.

Advantages

• Ability to prioritize and plan.
• Independence and ability to work with minimal supervision.
• Ability to solve problems.

Working conditions

• Type of contract: you choose yourself (freelance contract for students or employment contract).
• Basic salary plus bonuses.
• Work from home across Poland.
• Working hours: 8am-6pm Monday-Sunday (5 days, 8 hours each day).

What else should you know?

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.).
• We offer private Medicover privacy insurance.
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle.
• Professional development through training and cross-location cooperation at the international level.

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for over 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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