Remote Japanese-Speaking Customer Service Specialist

Sitel Corp.; Remote; PLN 180,000 - 240,000; Part time

Job summary

A leading outsourcing company is seeking a Customer Service Professional proficient in Japanese and English to join their dynamic team. The role involves maintaining customer satisfaction through effective communication, troubleshooting technical issues, and adhering to company procedures. Candidates should demonstrate motivation and strong computer skills. Offered contracts can be freelance or employment, with a balance of remote work options and various employee benefits, including professional development opportunities.

Benefits

Private Medicover insurance

Multisport card

Employee referral program

Co-financing for glasses and holidays

Qualifications

• Proficiency in Japanese (C1) and English (B2) required.
• Experience in customer service is a plus.
• Knowledge of MS Office and strong computer skills are necessary.

Responsibilities

• Achieve email quality score goals to meet client satisfaction.
• Maintain accuracy of customer information on the database.
• Investigate and diagnose technical issues.

Skills

Proficiency in Japanese (C1)

Proficiency in English (B2)

Knowledge of MS Office

Strong computer skills

Problem-solving ability

Motivated and enthusiastic personality

Job description

A leading outsourcing company is seeking a Customer Service Professional proficient in Japanese and English to join their dynamic team. The role involves maintaining customer satisfaction through effective communication, troubleshooting technical issues, and adhering to company procedures. Candidates should demonstrate motivation and strong computer skills. Offered contracts can be freelance or employment, with a balance of remote work options and various employee benefits, including professional development opportunities.