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Customer Care Representative
Job summary
A human resource consultancy in the Philippines seeks a customer service representative to provide excellent service, address inquiries, and maintain customer satisfaction. The role requires effective communication skills, a bachelor's degree is preferred but not mandatory as no prior experience is required. Ideal candidates should possess patience, empathy, and a customer-focused mindset.
Qualifications
- No prior experience required.
- Ability to handle multiple tasks and prioritize effectively.
- Patience, empathy, and a customer-focused mindset.
Responsibilities
- Provide excellent customer service by addressing inquiries.
- Communicate effectively with customers using clear language.
- Document customer interactions and maintain accurate records.
Skills
Education
- Provide excellent customer service by addressing inquiries, resolving issues, and maintaining customer satisfaction.
- Communicate effectively with customers using clear and concise language.
- Document customer interactions and maintain accurate records in the system.
- Assist in the development of service procedures and processes to enhance customer experience.
- Collaborate with team members to ensure efficient operations and customer support.
- Educational Qualifications: Bachelor's degree in a relevant field preferred
- Experience Level: No prior experience required
- Skills and Competencies: Proficient in English, strong communication and interpersonal skills
- Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
- Qualities and Traits: Patience, empathy, and a customer-focused mindset
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.