Customer Care Representative

RSD Human Resource Management Consultancy; Isabela; On-site; PHP 400,000 - 600,000; Full time

Job summary

A human resource consultancy in the Philippines seeks a customer service representative to provide excellent service, address inquiries, and maintain customer satisfaction. The role requires effective communication skills, a bachelor's degree is preferred but not mandatory as no prior experience is required. Ideal candidates should possess patience, empathy, and a customer-focused mindset.

Qualifications

• No prior experience required.
• Ability to handle multiple tasks and prioritize effectively.
• Patience, empathy, and a customer-focused mindset.

Responsibilities

• Provide excellent customer service by addressing inquiries.
• Communicate effectively with customers using clear language.
• Document customer interactions and maintain accurate records.

Skills

Proficient in English

Strong communication skills

Interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

• Provide excellent customer service by addressing inquiries, resolving issues, and maintaining customer satisfaction.
• Communicate effectively with customers using clear and concise language.
• Document customer interactions and maintain accurate records in the system.
• Assist in the development of service procedures and processes to enhance customer experience.
• Collaborate with team members to ensure efficient operations and customer support.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred
• Experience Level: No prior experience required
• Skills and Competencies: Proficient in English, strong communication and interpersonal skills
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
• Qualities and Traits: Patience, empathy, and a customer-focused mindset