Jobs in Philippines

We are seeking a motivated and service-oriented Customer Service representative. In this full-time role, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry.

Key Responsibilities:

• Handling inbound customer calls and emails to address inquiries, troubleshoot issues, and provide solutions
• Maintaining accurate records and documentation of all customer interactions
• Identifying and escalating complex issues to the appropriate team or department
• Providing product and service information to customers and assisting with sales and order processing
• Actively seeking opportunities to improve customer satisfaction and resolve complaints effectively
• Participating in team meetings and training sessions to continuously enhance your knowledge and skills

Qualifications:

• At least HS or SHS Graduate
• Previous experience in a customer service or call centre role, preferably in the telecommunications industry
• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues
• Familiarity with customer service software and tools, such as CRM systems
• Willingness to work in a fast-paced environment and adapt to changing priorities
• Commitment to delivering high-quality customer service and maintaining a positive, solutions-oriented attitude

What We Offer:

• Paid training
• Work from home
• Health insurance
• Life insurance
• Opportunities for promotion

Equal Opportunity Employer

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.