Product Support Engineer & Change Advocate

IQVIA Argentina; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading clinical research provider in Metro Manila seeks a qualified candidate to provide end-user support and guidance on complex tasks. The ideal applicant will possess a Bachelor's Degree in Computer Science or related field, with strong communication and analytical skills. This role involves fulfilling requests, participating in User Acceptance Testing, and implementing process improvements. Join a dynamic team to contribute to innovative healthcare solutions.

Qualifications

• Excellent listening and communication skills are crucial.
• Ability to work independently in fast-paced environments.
• Strong analytic and problem-solving abilities.

Responsibilities

• Fulfill end-user requests for complex tasks.
• Provide guidance on application functionality.
• Escalate requests to higher-level support staff.
• Implement improvements for quality and efficiency.
• Perform User Acceptance Testing as assigned.

Skills

Listening skills

Communication

Analytic skills

Problem solving

Technical translation

Education

Bachelor's Degree in Computer Science or related field

Job description

A leading clinical research provider in Metro Manila seeks a qualified candidate to provide end-user support and guidance on complex tasks. The ideal applicant will possess a Bachelor's Degree in Computer Science or related field, with strong communication and analytical skills. This role involves fulfilling requests, participating in User Acceptance Testing, and implementing process improvements. Join a dynamic team to contribute to innovative healthcare solutions.