Jobs in United States

As the Director of Spa & Wellness, you will provide visionary leadership to the spa and recreation team, delivering a world-class guest experience while supporting sustainable business practices and nurturing a culture rooted in True Hospitality.

People

• Lead, inspire, and develop a team of spa and recreation professionals to deliver exceptional service aligned with IHG standards.
• Implement team engagement strategies including performance reviews, coaching, and continuous professional development.
• Partner with HR on staffing, recruitment, and any necessary employee relations actions.
• Collaborate across departments to build relationships that enhance the overall guest experience while promoting responsible and profitable operations.
• Work with Sales and Marketing to design and promote wellness programs that drive revenue and elevate brand reputation.
• Contribute to the preparation of the annual budget, manage departmental expenses, and track key financial metrics to ensure goals are met.

Guest Experience

• Foster a culture of excellence, ensuring spa and recreational offerings meet the evolving needs of guests.
• Oversee the quality, cleanliness, and safety of all spa and recreational areas, maintaining high brand standards.
• Resolve guest concerns and requests with empathy and efficiency to ensure satisfaction and loyalty.

Responsible Business

• Champion environmentally sustainable and socially responsible initiatives, including waste reduction, energy efficiency, and community involvement.
• Ensure compliance with local regulations, industry standards, and all health and safety requirements.

What We Need From You

• Bachelor s degree in Recreation Management, Hospitality, Business Administration, or a related field.
• Proven leadership experience in a spa, recreation, or hospitality management role.
• Strong financial acumen with experience managing budgets and analyzing financial reports.
• Exceptional team leadership, interpersonal, and organizational skills.
• Deep understanding of responsible business practices and community engagement.
• Excellent communication and problem-solving abilities.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

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