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A healthcare clinic in Selangor is seeking a skilled manager to oversee daily operations, ensuring compliance with healthcare standards. The ideal candidate will have at least 3 years of experience in a managerial role, demonstrating leadership and strong communication skills. Responsibilities include managing clinic workflows, enhancing patient satisfaction, and leading a team of professionals. This role focuses on operational efficiency and creating a positive work environment, making it vital for maintaining a high standard of patient care.
Oversee day-to-day clinic operations, including staff scheduling, workflow planning, and resource allocation
Ensure adherence to internal SOPs, healthcare regulations, and safety standards
Monitor clinic performance and implement improvements to enhance operational efficiency
Ensure smooth coordination between clinical, front desk, and support teams
Uphold a patient-centric culture, ensuring high levels of satisfaction and professionalism
Handle patient concerns, feedback, and escalations promptly and diplomatically
Continuously improve patient engagement, retention, and service quality
Lead and supervise a multidisciplinary team including clinic consultants, therapists/beauticians, staff nurses, and support staff
Foster a positive, collaborative, and performance-driven work culture
Conduct quarterly staff performance reviews, coaching sessions, and feedback discussions
Identify training needs and support staff development and growth
Manage medical and non-medical inventory, ensuring optimal stock levels
Coordinate with suppliers for timely procurement and cost control
Monitor usage, wastage, and expiry to maintain efficiency and compliance
Ensure clinic facilities are well-maintained, clean, and compliant with safety standards
Address maintenance issues promptly and liaise with vendors when required
Uphold a professional and welcoming clinic environment at all times
Identify cost-saving opportunities without compromising service quality
Collaborate with management to identify treatment and product promotions
Support initiatives to expand patient base, improve retention, and drive clinic performance
Provide operational insights and reports to management when required
Perform any ad hoc tasks or projects assigned by management as part of clinic operations and business needs
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.