Clinic Manager

Medical Wellness; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A healthcare clinic in Selangor is seeking a skilled manager to oversee daily operations, ensuring compliance with healthcare standards. The ideal candidate will have at least 3 years of experience in a managerial role, demonstrating leadership and strong communication skills. Responsibilities include managing clinic workflows, enhancing patient satisfaction, and leading a team of professionals. This role focuses on operational efficiency and creating a positive work environment, making it vital for maintaining a high standard of patient care.

Qualifications

• Malaysian citizen.
• Minimum 3 years of proven experience in a managerial or supervisory role.
• Strong understanding of aesthetic treatments and patient care standards.

Responsibilities

• Oversee day-to-day clinic operations including staff scheduling and resource allocation.
• Ensure adherence to internal SOPs and healthcare regulations.
• Monitor clinic performance and implement improvements.
• Handle patient concerns and ensure high satisfaction levels.

Skills

Leadership

Decision-making

Organizational skills

Communication

Interpersonal skills

Tools

Clinic systems

Job description

Key Requirements

• Malaysian citizen
• Minimum 3 years of proven experience in a managerial or supervisory role, preferably within healthcare, aesthetic, or beauty clinics
• Strong understanding of aesthetic treatments, clinic workflows, and patient care standards (advantage)
• Demonstrated leadership, decision-making, and organizational skills
• Proficient in clinic systems, software, and basic operational terminology
• Strong communication and interpersonal skills
• Language proficiency: English & Bahasa Malaysia
  (Mandarin and/or Cantonese is an added advantage)

Key Responsibilities

1. Clinic Operations & Compliance

• Oversee day-to-day clinic operations, including staff scheduling, workflow planning, and resource allocation

• Ensure adherence to internal SOPs, healthcare regulations, and safety standards

• Monitor clinic performance and implement improvements to enhance operational efficiency

• Ensure smooth coordination between clinical, front desk, and support teams

2. Patient Experience & Service Excellence

• Uphold a patient-centric culture, ensuring high levels of satisfaction and professionalism

• Handle patient concerns, feedback, and escalations promptly and diplomatically

• Continuously improve patient engagement, retention, and service quality

3. Team Leadership & People Management

• Lead and supervise a multidisciplinary team including clinic consultants, therapists/beauticians, staff nurses, and support staff

• Foster a positive, collaborative, and performance-driven work culture

• Conduct quarterly staff performance reviews, coaching sessions, and feedback discussions

• Identify training needs and support staff development and growth

4. Inventory & Vendor Management

• Manage medical and non-medical inventory, ensuring optimal stock levels

• Coordinate with suppliers for timely procurement and cost control

• Monitor usage, wastage, and expiry to maintain efficiency and compliance

5. Facility & Safety Management

• Ensure clinic facilities are well-maintained, clean, and compliant with safety standards

• Address maintenance issues promptly and liaise with vendors when required

• Uphold a professional and welcoming clinic environment at all times

6. Business & Growth Support

• Identify cost-saving opportunities without compromising service quality

• Collaborate with management to identify treatment and product promotions

• Support initiatives to expand patient base, improve retention, and drive clinic performance

• Provide operational insights and reports to management when required

7. Other Duties

• Perform any ad hoc tasks or projects assigned by management as part of clinic operations and business needs