Field Service Coordinator & Invoicing Specialist

Crown Equipment Sdn. Bhd (Malaysia); Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

Crown Equipment Sdn. Bhd. is seeking a committed Customer Service Coordinator to support frontline service operations in Shah Alam. With responsibilities that include service call coordination, customer interactions, and technical documentation management, this role is ideal for someone with a background in business or logistics. The position offers competitive benefits and opportunities to develop your skills within a dedicated team focused on quality and safety.

Benefits

Laptop provided

Mobile phone provided

Overtime entitled

Insurance benefits: GHS-Inpatient, GHS-Outpatient

Unlimited amount for panel clinic

Qualifications

• 1-3 years of experience in customer service or coordination, preferably in automotive or logistics.
• Excellent communication skills in English and Bahasa Malaysia.
• Familiar with service scheduling and job dispatching.

Responsibilities

• Coordinate and dispatch service calls daily, acting as a key contact for technicians.
• Manage purchase orders and maintain service documentation.
• Respond to customer inquiries and ensure timely service assistance.

Skills

Communication

Coordination

Problem Solving

Technical Understanding

Education

Diploma or Degree in Business Administration, Customer Service, Logistics, Mechanical Engineering

Tools

Microsoft Office

ERP systems

AS400

Job description

Crown Equipment Sdn. Bhd. is seeking a committed Customer Service Coordinator to support frontline service operations in Shah Alam. With responsibilities that include service call coordination, customer interactions, and technical documentation management, this role is ideal for someone with a background in business or logistics. The position offers competitive benefits and opportunities to develop your skills within a dedicated team focused on quality and safety.