Mandarin-Speaking Customer Success Specialist — 24/7 Rotations

Two95 International Inc.; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Bayan Lepas, Malaysia seeks a Customer Success Specialist to support Mandarin-speaking customers. Responsibilities include handling inquiries, resolving issues, and providing exceptional service. The position is open to candidates with 0-5 years' experience; fresh graduates are welcome. Competitive salary ranges from RM2,800 to RM3,300 per month, along with a language allowance and opportunities for professional development.

Benefits

Competitive salary

Professional development opportunities

Comprehensive medical coverage

Dynamic and inclusive work environment

Qualifications

• 0-5 years of experience in customer service or related role; fresh graduates encouraged.
• Able to work on a 24/7 rotational shift schedule.

Responsibilities

• Serve as the primary point of contact for Mandarin-speaking customers.
• Handle customer inquiries and resolve issues promptly.
• Provide exceptional support and guidance.

Skills

Fluent in Mandarin

Proficient in English

Customer service experience

Job description

A customer service company in Bayan Lepas, Malaysia seeks a Customer Success Specialist to support Mandarin-speaking customers. Responsibilities include handling inquiries, resolving issues, and providing exceptional service. The position is open to candidates with 0-5 years' experience; fresh graduates are welcome. Competitive salary ranges from RM2,800 to RM3,300 per month, along with a language allowance and opportunities for professional development.