Key Account Executive

foodpanda; Kampung Khatijah; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading delivery service in Alor Setar, Kedah, is seeking a Key Account Executive to enhance relationships with existing clients and identify new business opportunities. The ideal candidate has 2-3 years of B2B sales experience, strong communication skills, and is proficient in MS Office and Salesforce. This role offers a dynamic work environment with a commitment to personal and professional development, alongside competitive benefits including free food and health insurance.

Benefits

Free food

Health and dental insurance

Learning and development opportunities

Qualifications

• 2-3 years’ experience in a client management role preferred.
• Proven B2B sales experience, especially in F&B, media, or e-commerce.
• Exceptional verbal and written communication skills.

Responsibilities

• Manage and expand relationships with existing restaurants.
• Monitor accounts to identify upsell opportunities.
• Develop strategic marketing plans for client growth.

Skills

Client Relationship Building

Data Analytics

Critical Thinking

Project Management

Tools

Salesforce

MS Office

Job description

Overview

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a Key Account Executive position based in Alor Setar, Kedah. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identifying upsell and cross-sell opportunities
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends
• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
• Collaborate with various stakeholders to ensure project delivered timely
• Collaborate with internal departments to facilitate client need fulfillment

Qualifications

• 2-3 years’ experience within a client management role preferable
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office
• Knowledge in Salesforce is a plus
• Ability to speak in other languages would be an added advantage

Key Competencies

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!