Customer Service (Export)

Focus Chemical; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading chemical company in Penang is seeking an experienced export operations professional. You will manage daily shipping operations, ensure timely deliveries, and handle customer inquiries. Strong expertise in Letter of Credit and fluency in both Mandarin and English are essential for this position. This role requires coordination with various departments to ensure smooth logistics processes.

Qualifications

• Minimum 2 to 3 years working experience in Letter of Credit is essential.
• Basic logistic knowledge is preferable.
• Good command of English and Mandarin is required.

Responsibilities

• Handle daily operation tasks for export shipments.
• Preparation of shipping documents and sample arrangement.
• Monitor shipment status and provide timely updates to customers.
• Coordinate with departments for timely order delivery.

Skills

Mandarin speaking

Oral and written English

Logistic knowledge

Education

Diploma or Bachelor's degree in relevant field

Job description

Responsibilities

1. Handle daily operation tasks for export shipments
2. Preparation of shipping documents & sample arrangement
3. Monitor shipment status and provide timely updates to customers
4. Work closely with customers & suppliers/ forwarder to ensure smooth operation planning
5. Attend customer orders, enquiries and complaints
6. Managing the payment from customer
7. Coordinate with warehouse, logistic, purchasing and sales departments as well as other departments to ensure on time delivery of orders
8. Responsible for team performance on timely and accurate execution of orders and ensure on time in full deliveries according to agreed term of sales

Requirements

• Minimum 2 to 3 years working experience in Letter of Credit (is a must)
• Possess at least diploma or bachelor degree in relevant field
• Possess basic logistic knowledge is preferable
• Good command of both oral & written in English and Mandarin (is a must). "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."