Credit Card Rewards Product Manager

United Overseas Bank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a professional to design, implement, and manage rewards redemption programs. The successful candidate will ensure a seamless customer redemption journey, enhance redemption channels, and monitor performance to align with business objectives. Candidates should have a minimum of 3-5 years of experience in financial services, creative and strong interpersonal skills, and a relevant degree. This role offers an opportunity to contribute significantly to the bank's growth.

Qualifications

• Minimum 3-5 years working experience in financial services or credit card business.
• Creative, proactive with strong interpersonal skills.
• Strong interest in systems and processes.

Responsibilities

• Design, implement, and manage rewards redemption programs.
• Enhance redemption channels and processes for customers.
• Monitor and analyze performance to align with business goals.

Skills

Creative

Proactive

Strong interpersonal skills

Strong strategic skills

Analytical skills

Good communication

Education

Minimum Degree

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Responsibilities

• Design, implement, and manage rewards redemption programs and initiatives aligned with business objectives - related to credit card products.
• Ensure a seamless customer redemption journey by enhancing redemption channels and redemption processes including fulfillment time.
• Monitor and analyze redemption performance to ensure alignment with business goals; identify gaps and recommend solutions where necessary.
• Collaborate with cross‑functional teams (e.g., Marketing, Data Analytics, Finance) to ensure smooth program execution.
• Establish and maintain robust controls and processes to support program integrity and compliance.

Requirements

• Minimum 3-5 years working experience and above, preferably from financial services institution with credit card business background or institution with loyalty program.
• Minimum Degree holder.
• Creative, proactive and strong interpersonal skills.
• Strong interest in system and processes.
• Strong strategic and analytical skills.
• Good communication and experience in managing partner relationship.

Additional Requirements

Be a Part Of the UOB Family

Equal Opportunity and Accommodation

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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