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Order Management | Rosarito
Descripción de la vacante
A leading customer service provider in Mexico is seeking a Customer Service Representative in Rosarito. This role focuses on managing calls and ensuring customer satisfaction while handling complaints and building trust with accounts. Bilingual candidates with strong customer support experience will thrive in this position. A structured schedule from Monday to Friday allows for a balanced work-life environment.
Formación
- Proven customer support experience is required.
- Strong phone contact handling skills are a must.
- Bilingual in English and Spanish is essential.
Responsabilidades
- Manage large amounts of incoming calls.
- Build sustainable relationships and trust with customer accounts.
- Handle customer complaints and provide appropriate solutions.
Conocimientos
Currently looking for a Customer Service Representative, oriented to Order Management.
The target is to ensure excellent service standards and maintain high customer satisfaction.
- Manage large amounts of incoming calls.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems.
- Customer orientation and ability to adapt/respond to different types of characters.
- Bilingual (English and Spanish).
Monday to Thursday 6:30 AM-5PM and Friday 6:30 AM-3PM
Rosarito
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.