CSR Bilingual Part Time

Wing Assistant; Ciudad de México; A distancia; MXN 50,000 - 200,000; A tiempo parcial

Descripción de la vacante

A customer service company is looking for a part-time Bilingual Customer Service Representative to provide support in both English and Spanish. Responsibilities include conducting calls, gathering information, and sending out communications. Ideal candidates should have prior customer service experience and a positive attitude. Flexible hours and remote work from Latin America are offered, with training provided.

Servicios

Flexible part-time hours

Comprehensive training and onboarding

Supportive team culture

Formación

• Previous experience in customer service is preferred.
• Proficient in using internal phone systems and email communication.
• Energetic and helpful attitude.

Responsabilidades

• Conduct inbound and outbound phone calls to clients.
• Gather quote intake information using provided scripts.
• Send out welcome emails and texts to new clients.

Conocimientos

Bilingual in English and Spanish

Positive personality

Strong communication skills

Descripción del empleo

About the Role

Join InsureZen as a part‑time Bilingual Customer Service Representative (CSR) and be a vital part of our team! You will be responsible for providing exceptional service to our clients in both English and Spanish. If you have a positive disposition and a passion for helping others, we want to hear from you!

Responsibilities

• Conduct inbound and outbound phone calls to clients.
• Gather quote intake information using provided scripts.
• Send out welcome emails and texts to new clients.
• Utilize company tools and templates for effective communication.

Requirements

• Bilingual in English and Spanish (reading, writing, and speaking).
• Previous experience in customer service is preferred.
• Positive personality with an energetic and helpful attitude.
• Proficient in using internal phone systems and email communication.

Nice to Have

• Experience in the insurance industry.
• Ability to follow provided scripts and templates effectively.
• Strong communication skills and high-quality writing.

Benefits

• Flexible part‑time hours, ideal for work‑life balance.
• Opportunity to work remotely from anywhere in Latin America.
• Comprehensive training and onboarding provided.
• Be part of a supportive and dynamic team culture.

Salary

$899 - $1,899 a month

The salary for this position is competitive and based on the monthly plan price.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We encourage all qualified individuals to apply, and we look forward to welcoming you to our team!