Program Manager II

Plexus Corp.; Región Centro; Presencial; MXN 914,000 - 1,281,000; Jornada completa

Descripción de la vacante

A global technology company in Jalisco seeks a Program Manager to serve as the primary liaison between customers and internal teams. Responsibilities include leading the Customer Focus Team, managing contractual commitments, and driving improvements in customer satisfaction. Requires a Bachelor's degree and two years of related experience. This position emphasizes leadership and operational excellence.

Formación

• Minimum of a Bachelor's degree required.
• Two years of related experience required.
• Experience in customer management preferred.

Responsabilidades

• Lead the Customer Focus Team and manage customer relations.
• Engage with customers on delivery commitments and improvement opportunities.
• Drive systematic improvements in customer satisfaction.

Conocimientos

Leadership

Customer Relationship Management

Problem Solving

Communication

Operational Improvement

Educación

Bachelor's degree

Descripción del empleo

Purpose Statement

The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
• Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
• Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
• Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

• A minimum of a Bachelor's is required.
• Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications

• N/A

Physical Requirements

• N/A

Travel Requirements

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.