Jobs in Merida, United States

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world‑class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

This role acts as a key subject‑matter expert on M360, Ingenico’s cloud‑based suite of solutions. M360 encompasses a wide range of services, including security tools, terminal estate management, and transaction and digital reporting, across Android and Linux payment platforms.

Leveraging deep expertise in Cloud and Microservices architecture, you analyze complex technical issues, identify root causes, and define actionable solutions. You collaborate closely with R&D and global teams to resolve critical challenges, ensuring seamless delivery of services to international partners.

As the recognized point of contact for all functional and technical aspects of M360, you influence client success and drive adoption of Ingenico solutions. The role requires exceptional technical acumen, strong client‑facing skills, and the ability to communicate effectively across multicultural and cross‑functional teams.

• Analysis of issues reported by Regional Organizations and propose solutions when applicable.
• Search dysfunction reasons and provide recommendations or corrections, with support of R&D.
• Become a trusted advisor by gaining deep knowledge on how to manage the M360 deployed solution in different regions.
• Provides daily support for terminal Estate configuration and setting across the whole world.
• Provides expert support to clients in setting up their terminal solutions interacting with M360.
• Validates that solutions given to regions are in line with customer expectations.

• Defines issue and project priorities in collaboration with R&D and project management teams.
• Ensures alignment of products, solutions, and customer requirements across R&D and stakeholders.
• Gathers and clarifies customer requirements for new features, change requests, and bug fixes.
• Leads technical discussions and meetings between customers and R&D as needed.

• Oversee Jira ticket lifecycle to ensure timely resolution and proactive follow‑up, maintaining operational excellence.
• Maintains a global perspective on ongoing support activities, aligning priorities with customer needs and business objectives.
• Acts as a bridge to R&D, identifying field insights and driving product and service enhancements that improve customer outcomes and solution reliability.

• Demonstrated strong problem‑solving and analytical skills, capable of addressing complex technical challenges.
• Exceptional written and verbal communication skills in English, with the ability to convey technical concepts clearly.
• Proven ability to collaborate effectively across multicultural and cross‑functional teams.
• Thrives in high‑pressure environments while maintaining attention to detail and quality.
• Bachelor’s or master’s degree in computer science, Information Technology, or Software Engineering.
• Hands‑on experience in Java development for web and application servers.
• Skilled in software migration, system integration, and operational deployment.
• Proficient in ticketing systems, issue tracking, and software version management.

• Advanced expertise in web and application servers, including Java, PostgreSQL, and REST API development.
• Deep knowledge of cloud and microservices architectures, with strong experience in Spring Boot and Spring Cloud.
• Solid understanding of networking protocols and client‑server architectures, including TLS, TCP/IP, DHCP, DNS, and IP sockets.
• Familiarity with Linux and Android environments is a plus.
• Experience in the payments industry or related sectors is an advantage.
• Database experience with PostgreSQL and Elasticsearch.
• Hands‑on experience with frameworks and servers such as Tomcat, Spring Boot, and Spring Cloud.

Ingenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.