AV Technician & Helpdesk Support

Opal Group; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading conference organization is seeking AV Technicians & Helpdesk Support Specialists to manage AV equipment onsite and provide remote support. The role requires a passion for technology and strong customer service skills, as well as an ability to work in dynamic environments. The job offers a comprehensive benefits package including a remote work environment and travel opportunities.

Servicios

Paid Time Off

Remote work environment

Paid federal holidays

Summer Fridays

Travel-related expenses covered

Formación

• Valid U.S. entry visa required.
• Proven experience as an AV Technician and/or Helpdesk Support Specialist.
• Willingness and ability to travel approximately once per month.

Responsabilidades

• Handle audio-visual equipment setup and assistance during live events.
• Provide remote technical assistance and helpdesk support.
• Ensure high-quality AV setup during events.

Conocimientos

Customer service mindset

Audio-visual equipment management

Technical assistance

Strong verbal and written English skills

Time management skills

Interpersonal communication

Educación

High school diploma or GED

College degree in a relevant field

Descripción del empleo

Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face‑to‑face networking opportunities. Our unique work environment offers an opportunity for the self‑starter with unlimited growth potential.

AV Technicians & Helpdesk Support Specialists

AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast‑paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies.

Location: Remote 70%, Travel 30%
Job Type: FT International Consultant
Salary: $1,000 - $1,200 USD per month
Important: Only resumes and cover letters in English will be considered.

Responsibilities include, but are not limited to:

• Onsite AV Tech:
  • Handle audio‑visual equipment setup, testing, and assistance during live events
  • Interact with clients and deliver outstanding customer service on-site
  • Ensure high‑quality AV setup and seamless technical support during events
  • Adhere to business‑appropriate dress and professional presentation standards
• Remote Helpdesk Support & Onboarding:
  • Provide remote technical assistance and helpdesk support to end users
  • Assist with software installations, updates, and basic troubleshooting
  • Offer onboarding support and technical orientation to new users
  • Communicate clearly and professionally with staff to address technical issues
  • Stay current with helpdesk best practices, systems, and internal technology tools

Qualifications

• Valid U.S. entry visa required
• Proven experience as an AV Technician and/or Helpdesk Support Specialist
• High school diploma or GED required; College degree in a relevant field is preferred
• Advanced English skills in verbal and written communication are required
• Strong interpersonal and client‑facing communication skills
• Demonstrated customer service mindset and professional demeanor
• Solid organizational and time management skills
• Ability to operate effectively in a fast‑paced, dynamic environment
• Willingness and ability to travel approximately once per month

Benefits & Work Environment

At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include:

• 100% remote work environment with occasional travel to on‑site conferences (based on the position)
• Paid Time Off (available after 90 days), including:
  • Vacation Days
  • Sick Leave
  • Compensatory Time
  • One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year
  • Jury Duty Pay
  • Paid Time Off for Voting
• Paid federal holidays with early release the day prior
• Summer Fridays
• All travel‑related expenses covered for onsite events, including flights, hotel accommodations, and meals

Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process.

Equal pay for equal work. EEO-ACA Compliance.