puestos de Gym en Emiratos Árabes Unidos
Customer Services Experience No Required
Reclutamiento 3R México
Jr. It Service Desk Agent
Infineon
Procurement Innovation Manager - NORAM
Clariant
Guardia de Seguridad Interno | Control de Acceso y CCTV
QualityPost
Guardia de seguridad
QualityPost
Descubre más oportunidades que en ningún otro sitio. Accede a más vacantesEjecutivo/a de Ventas en Jalisco: crece tu carrera
Open Gym, Sa De Cv
Ejecutivo De Ventas
Open Gym, Sa De Cv
Collections Specialist
ICON Clinical Research
Entra en contacto con cazatalentos para acceder a vacantes similaresCustomer Service Agent
Since R3
Bilingual Customer Service Agent
Tres R
Site Specialist II
ICON Clinical Research
Promotora De Ventas (Vallejo, Cdmx)
Ilusión
Bilingual Customer Service Agent L - V
Audit Management Group
Customer Service Agent
Jhn
It Support Specialist
Integrated 3Pl
Clinical Trial Manager
ICON Clinical Research
Business Development Analyst - LATAM
Kubelt
Clinical Trial Associate
ICON Clinical Research
Site Management Associate I
ICON Clinical Research
Senior Clinical Data Science Programmer
ICON Clinical Research
Workday Financials Consultant I (Mexico)
TopBloc
Workday HCM Post Production Consultant I (Mexico)
TopBloc
Partner Marketing Lead
BlackCube Labs
Customer Services Experience No Required
Descripción de la vacante
An emerging technology support firm located in Tijuana is looking for IT Help Desk Support Technicians across Trainee, Associate, and Mid levels. The role involves providing first-line support for IT incidents using tools like ServiceNow and TeamViewer. Ideal candidates should have strong communication skills, knowledge of Windows environments, and advanced English proficiency. This position offers a comprehensive benefits package that includes medical insurance, vacation days, and education reimbursement, fostering a collaborative work environment.
Servicios
Formación
- Experience in IT Support or Help Desk (level-dependent).
- Familiarity with ServiceNow or similar ticketing tools.
- Experience with remote support tools.
Responsabilidades
- Provide first-level support for IT incidents and service requests.
- Troubleshoot software, access, endpoint, and basic security issues.
- Document resolutions accurately.
Conocimientos
Herramientas
We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to grow within a structured and collaborative IT environment.
- Provide first-level support for IT incidents and service requests through ServiceNow.
- Troubleshoot software, access, endpoint, and basic security issues.
- Perform software installations and license assignments.
- Support onboarding and offboarding processes.
- Use remote tools such as TeamViewer and Microsoft Intune to assist users.
- Document resolutions accurately and elevate complex issues when required.
- Follow IT procedures, SLAs, and compliance standards.
- Experience in IT Support or Help Desk (level-dependent).
- Knowledge of Windows environments and Office 365 applications.
- Familiarity with ServiceNow or similar ticketing tools.
- Experience with remote support tools.
- Strong customer service and communication skills.
- Good organization and attention to detail.
- Advanced English proficiency (C1 or equivalent).
- Experience in regulated environments.
- Basic knowledge of iOS device support.
- IT certifications (CompTIA, Microsoft).
- Office-based role in Tijuana (5 days on-site).
- Monday to Friday schedule aligned with US business hours.
- Ticket-based workload with occasional after-hours support.
- 20 days Christmas bonus
- 12 days of vacation (first year)
- 8% savings fund | 11% food coupons
- Medical, dental, vision, and life insurance
- Gym bonus support
- Education reimbursement (up to MXN 54,000/year)
- 30% vacation bonus
- Work at Home bonus (MXN 5,000)
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.