Weekend Logistics Support Specialist - Bilingual (EN/ES)

Human Quality - HQP; Nuevo Laredo; On-site; MXN 203,000 - 243,000; Part time

Benefits offered by this job

Grocery vouchers

Job summary

Human Quality group is seeking a Weekend Customer Service Representative for our Transportation & Logistics operations in Nuevo Laredo, Tamaulipas, Mexico. The role supports weekend operations, maintains strong customer relationships, and ensures accurate shipment tracking with timely updates.

The position offers a four-day workweek with a 20,000 MXN monthly gross salary and an additional 1,000 MXN monthly grocery voucher benefit. Bilingual English/Spanish and knowledge of AS400 are required.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or equivalent.
• Proficiency in Microsoft Office or similar software.
• Basic knowledge of motor carrier operations and North American geography.
• Strong customer service and communication skills.

Responsibilities

• Provide accurate and timely information to customers and internal teams to maintain high service standards.
• Accurately enter and manage orders in the AS400 system.
• Track and trace shipments using company-provided tools and systems, escalating issues to the Operations Manager when necessary.
• Schedule pickup and delivery appointments with customers in a timely manner.
• Collaborate with internal departments to identify and resolve operational issues.
• Maintain accurate and up-to-date shipment information across company systems.
• Ensure all orders are properly closed for billing purposes.
• Update EDI 214 shipment status messages and customer portals, as applicable.
• Review and process customer updates regarding order cancellations, shipment locations, and status changes through EDI and customer websites.
• Document and manage service failures within 24 hours of occurrence.
• Handle customer calls according to established procedures, maintaining professional telephone etiquette.
• Ensure clear communication and proper follow-up on pending shipments, customer requests, and operational issues throughout the assigned shift.
• Perform other related duties and projects as assigned.

Skills

Bilingual English-Spanish

MS Office

Customer service

Time management

Education

High School Diploma

Tools

AS400

Job description

Human Quality group is seeking a Weekend Customer Service Representative for our Transportation & Logistics operations in Nuevo Laredo, Tamaulipas, Mexico. The role supports weekend operations, maintains strong customer relationships, and ensures accurate shipment tracking with timely updates.

The position offers a four-day workweek with a 20,000 MXN monthly gross salary and an additional 1,000 MXN monthly grocery voucher benefit. Bilingual English/Spanish and knowledge of AS400 are required.