Weekend Customer Service Representative – Transportation & Logistics

Human Quality - HQP; Nuevo Laredo; On-site; MXN 203,000 - 243,000; Part time

Benefits offered by this job

Grocery vouchers

Job summary

Human Quality group is seeking a Weekend Customer Service Representative for our Transportation & Logistics operations in Nuevo Laredo, Tamaulipas, Mexico. The role supports weekend operations, maintains strong customer relationships, and ensures accurate shipment tracking with timely updates.

The position offers a four-day workweek with a 20,000 MXN monthly gross salary and an additional 1,000 MXN monthly grocery voucher benefit. Bilingual English/Spanish and knowledge of AS400 are required.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or equivalent.
• Proficiency in Microsoft Office or similar software.
• Basic knowledge of motor carrier operations and North American geography.
• Strong customer service and communication skills.

Responsibilities

• Provide accurate and timely information to customers and internal teams to maintain high service standards.
• Accurately enter and manage orders in the AS400 system.
• Track and trace shipments using company-provided tools and systems, escalating issues to the Operations Manager when necessary.
• Schedule pickup and delivery appointments with customers in a timely manner.
• Collaborate with internal departments to identify and resolve operational issues.
• Maintain accurate and up-to-date shipment information across company systems.
• Ensure all orders are properly closed for billing purposes.
• Update EDI 214 shipment status messages and customer portals, as applicable.
• Review and process customer updates regarding order cancellations, shipment locations, and status changes through EDI and customer websites.
• Document and manage service failures within 24 hours of occurrence.
• Handle customer calls according to established procedures, maintaining professional telephone etiquette.
• Ensure clear communication and proper follow-up on pending shipments, customer requests, and operational issues throughout the assigned shift.
• Perform other related duties and projects as assigned.

Skills

Bilingual English-Spanish

MS Office

Customer service

Time management

Education

High School Diploma

Tools

AS400

Job description

Weekend Customer Service Representative – Transportation & Logistics

A company in the freight transportation industry is seeking a Weekend Customer Service Representative to support weekend operations, maintain strong customer relationships, and ensure accurate shipment tracking, timely updates, and prompt resolution of service-related issues. This role works closely with internal teams to ensure efficient shipment management and high-quality customer service.

Location: Nuevo Laredo , Tamaulipas Mexico
Work Schedule: Four days per week
Monthly Gross Salary: $20,000 MXN
Additional Benefit: $1,000 MXN monthly grocery vouchers

Main Responsibilities

• Provide accurate and timely information to customers and internal teams to maintain high service standards.

• Accurately enter and manage orders in the AS400 system.

• Track and trace shipments using company-provided tools and systems, escalating issues to the Operations Manager when necessary.

• Schedule pickup and delivery appointments with customers in a timely manner.

• Collaborate with internal departments to identify and resolve operational issues.

• Maintain accurate and up-to-date shipment information across company systems.

• Ensure all orders are properly closed for billing purposes.

• Update EDI 214 shipment status messages and customer portals, as applicable.

• Review and process customer updates regarding order cancellations, shipment locations, and status changes through EDI and customer websites.

• Document and manage service failures within 24 hours of occurrence.

• Handle customer calls according to established procedures, maintaining professional telephone etiquette.

• Ensure clear communication and proper follow-up on pending shipments, customer requests, and operational issues throughout the assigned shift.

• Perform other related duties and projects as assigned.

Requirements

• Bilingual in English and Spanish (required).

• High school diploma or equivalent.

• Proficiency in Microsoft Office or similar software.

• Basic knowledge of motor carrier operations and North American geography.

• Strong customer service and communication skills.

• Excellent attention to detail and organizational skills.

• Strong interpersonal skills and a collaborative mindset.

• Ability to work effectively in fast-paced operational environment.

• Ability to multitask, prioritize responsibilities, and manage time efficiently.

• Availability to work the assigned four-day weekend schedule.

Work Schedule

This position follows a four-day workweek, with two possible schedule rotations:

Schedule Option 1

• Friday and Monday: 8:00 a.m. – 6:00 p.m.

• Saturday and Sunday: 6:00 a.m. – 6:00 p.m.

Schedule Option 2

• Thursday and Friday: 8:00 a.m. – 6:0 o2 p.m.

• Saturday and Sunday: 6:00 a.m. – 6:00 p.m.