Weekend Logistics Customer Service Specialist - Bilingual

HQ Platinum; Nuevo Laredo; On-site; MXN 203,000 - 243,000; Part time

Benefits offered by this job

Grocery vouchers

Four-day weekend schedule

Job summary

HQ Platinum is seeking a Weekend Customer Service Representative for Transportation & Logistics in Nuevo Laredo, Mexico. You will support weekend operations, maintain customer relationships, and ensure accurate shipment tracking with timely updates and prompt issue resolution.

The role requires bilingual English/Spanish, a high school diploma, and proficiency in Microsoft Office. You will work four days per week in an on-site office, with opportunities to coordinate with internal teams and

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or equivalent.
• Proficiency in Microsoft Office or similar software.
• Basic knowledge of motor carrier operations and North American geography.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to work in a fast-paced operational environment.
• Availability to work the four-day weekend schedule.

Responsibilities

• Provide accurate and timely information to customers and internal teams.
• Enter and manage orders in the AS400 system.
• Track and trace shipments, escalating issues when needed.
• Schedule pickup and delivery appointments with customers.
• Collaborate with internal departments to resolve issues.
• Maintain shipment information across systems.
• Ensure orders are closed for billing.
• Update EDI 214 status messages and portals as applicable.
• Review customer updates on cancellations and status changes via EDI.
• Document service failures within 24 hours.
• Handle calls with professional telephone etiquette.
• Communicate and follow up on pending shipments during the shift.
• Perform other duties and projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Microsoft Office

Attention to detail

Time management

Team collaboration

Education

High school diploma

Tools

AS400

Job description

HQ Platinum is seeking a Weekend Customer Service Representative for Transportation & Logistics in Nuevo Laredo, Mexico. You will support weekend operations, maintain customer relationships, and ensure accurate shipment tracking with timely updates and prompt issue resolution.

The role requires bilingual English/Spanish, a high school diploma, and proficiency in Microsoft Office. You will work four days per week in an on-site office, with opportunities to coordinate with internal teams and