Weekend Logistics CS Rep — Bilingual EN/ES

Human Quality - HQP; Nuevo Laredo; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

Grocery vouchers

Job summary

Human Quality group in Nuevo Laredo, MX is seeking a Weekend Customer Service Representative to support weekend operations in the freight transportation industry. You will maintain customer relationships, track shipments, and provide timely updates while coordinating with internal teams.

The role requires bilingual English and Spanish, a high school diploma, proficiency with Microsoft Office, and the ability to multitask in a fast-paced environment.

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or equivalent is required.
• Proficiency with Microsoft Office or similar software.
• Basic knowledge of motor carrier operations and North American geography.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide accurate and timely information to customers and internal teams.
• Enter and manage orders in the AS400 system.
• Track and trace shipments using company tools and escalate issues as needed.
• Schedule pickup and delivery appointments with customers.
• Collaborate with internal departments to resolve issues.
• Maintain accurate shipment information across systems.
• Ensure orders are closed for billing.
• Update shipment status messages and portals as applicable.
• Process customer updates regarding cancellations and status changes.
• Document service failures within 24 hours of occurrence.
• Handle customer calls according to established procedures.
• Communicate clearly and follow up on pending shipments during the shift.
• Perform other related duties and projects as assigned.

Skills

Bilingual English/Spanish

Strong customer service

Attention to detail

Organizational skills

Interpersonal skills

Team collaboration

Multitasking

Time management

Fast-paced work environment

Schedule adherence

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Human Quality group in Nuevo Laredo, MX is seeking a Weekend Customer Service Representative to support weekend operations in the freight transportation industry. You will maintain customer relationships, track shipments, and provide timely updates while coordinating with internal teams.

The role requires bilingual English and Spanish, a high school diploma, proficiency with Microsoft Office, and the ability to multitask in a fast-paced environment.