Weekend Customer Service Representative – Transportation & Logistics

HQ Platinum; Ciudad Juárez; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

Monthly grocery vouchers

Job summary

HQ Platinum in Ciudad Juárez is seeking a Weekend Customer Service Representative to support weekend operations, maintain strong customer relationships, and ensure accurate shipment tracking, timely updates, and prompt resolution of service-related issues. This role collaborates with internal teams to ensure efficient shipment management and high-quality service.

You will enter orders in the AS400 system, track shipments with company tools, coordinate pickups, and keep stakeholders informed.

Qualifications

• Must be bilingual in English and Spanish.
• High school diploma or equivalent required.
• Proficient in Microsoft Office or similar software.
• Basic knowledge of motor carrier operations and North American geography.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Strong interpersonal skills and collaborative mindset.
• Ability to work in a fast-paced operational environment.
• Ability to multitask, prioritize responsibilities, and manage time efficiently.
• Available to work the four-day weekend schedule.

Responsibilities

• Provide accurate and timely information to customers and internal teams to maintain high service standards.
• Enter and manage orders in the AS400 system.
• Track and trace shipments using company tools and escalate issues as needed.
• Schedule pickup and delivery appointments with customers promptly.
• Collaborate with internal departments to resolve operational issues.
• Maintain up-to-date shipment information across systems.
• Ensure orders are properly closed for billing purposes.
• Update EDI shipment status messages and customer portals as applicable.
• Review and process customer updates regarding cancellations and status changes.
• Document and manage service failures within 24 hours of occurrence.
• Handle customer calls per procedures with professional telephone etiquette.
• Communicate clearly and follow up on pending shipments and requests throughout shift.

Skills

Bilingual English/Spanish

Microsoft Office

Customer Service

Communication

Attention to detail

Organizational skills

Interpersonal Skills

Collaboration

Multitasking

Time management

NA geography

Motor carrier ops

Education

High school diploma or equivalent

Tools

AS400

Job description

A company in the freight transportation industry is seeking a Weekend Customer Service Representative to support weekend operations, maintain strong customer relationships, and ensure accurate shipment tracking, timely updates, and prompt resolution of service-related issues. This role works closely with internal teams to ensure efficient shipment management and high-quality customer service.

Location:

Ciudad Juárez, Chihuahua, Mexico

Work Schedule:

Four days per week

Monthly Gross Salary:

$20,000 MXN

Additional Benefit:

$1,000 MXN monthly grocery vouchers

Main Responsibilities

• Provide accurate and timely information to customers and internal teams to maintain high service standards.
• Accurately enter and manage orders in the AS400 system.
• Track and trace shipments using company-provided tools and systems, escalating issues to the Operations Manager when necessary.
• Schedule pickup and delivery appointments with customers in a timely manner.
• Collaborate with internal departments to identify and resolve operational issues.
• Maintain accurate and up-to-date shipment information across company systems.
• Ensure all orders are properly closed for billing purposes.
• Update EDI 214 shipment status messages and customer portals, as applicable.
• Review and process customer updates regarding order cancellations, shipment locations, and status changes through EDI and customer websites.
• Document and manage service failures within 24 hours of occurrence.
• Handle customer calls according to established procedures, maintaining professional telephone etiquette.
• Ensure clear communication and proper follow-up on pending shipments, customer requests, and operational issues throughout the assigned shift.
• Perform other related duties and projects as assigned.

Requirements

• Bilingual in English and Spanish (required).
• High school diploma or equivalent.
• Proficiency in Microsoft Office or similar software.
• Basic knowledge of motor carrier operations and North American geography.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Strong interpersonal skills and a collaborative mindset.
• Ability to work effectively in a fast-paced operational environment.
• Ability to multitask, prioritize responsibilities, and manage time efficiently.
• Availability to work the assigned four-day weekend schedule.

Work Schedule

This position follows a four-day workweek, with two possible schedule rotations:

Schedule Option 1

• Friday and Monday: 8:00 a.m. – 6:00 p.m.
• Saturday and Sunday: 6:00 a.m. – 6:00 p.m.

Schedule Option 2

• Thursday and Friday: 8:00 a.m. – 6:00 p.m.
• Saturday and Sunday: 6:00 a.m. – 6:00 p.m.

Interested in joining our team?

If you are bilingual in English and Spanish, have strong customer service skills, and are available to work the assigned schedule,