Copy of Weekend Customer Service Representative – Transportation & Logistics

Human Quality - HQP; Nuevo Laredo; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

Grocery vouchers

Job summary

Human Quality group in Nuevo Laredo, MX is seeking a Weekend Customer Service Representative to support weekend operations in the freight transportation industry. You will maintain customer relationships, track shipments, and provide timely updates while coordinating with internal teams.

The role requires bilingual English and Spanish, a high school diploma, proficiency with Microsoft Office, and the ability to multitask in a fast-paced environment.

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or equivalent is required.
• Proficiency with Microsoft Office or similar software.
• Basic knowledge of motor carrier operations and North American geography.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide accurate and timely information to customers and internal teams.
• Enter and manage orders in the AS400 system.
• Track and trace shipments using company tools and escalate issues as needed.
• Schedule pickup and delivery appointments with customers.
• Collaborate with internal departments to resolve issues.
• Maintain accurate shipment information across systems.
• Ensure orders are closed for billing.
• Update shipment status messages and portals as applicable.
• Process customer updates regarding cancellations and status changes.
• Document service failures within 24 hours of occurrence.
• Handle customer calls according to established procedures.
• Communicate clearly and follow up on pending shipments during the shift.
• Perform other related duties and projects as assigned.

Skills

Bilingual English/Spanish

Strong customer service

Attention to detail

Organizational skills

Interpersonal skills

Team collaboration

Multitasking

Time management

Fast-paced work environment

Schedule adherence

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Weekend Customer Service Representative – Transportation & Logistics

A company in the freight transportation industry is seeking a Weekend Customer Service Representative to support weekend operations, maintain strong customer relationships, and ensure accurate shipment tracking, timely updates, and prompt resolution of service-related issues. This role works closely with internal teams to ensure efficient shipment management and high-quality customer service.

Location: Nuevo Laredo , Tamaulipas Mexico
Work Schedule: Four days per week
Monthly Gross Salary: $20,000 MXN
Additional Benefit: $1,000 MXN monthly grocery vouchers

Main Responsibilities

• Provide accurate and timely information to customers and internal teams to maintain high service standards.

• Accurately enter and manage orders in the AS400 system.

• Track and trace shipments using company-provided tools and systems, escalating issues to the Operations Manager when necessary.

• Schedule pickup and delivery appointments with customers in a timely manner.

• Collaborate with internal departments to identify and resolve operational issues.

• Maintain accurate and up-to-date shipment information across company systems.

• Ensure all orders are properly closed for billing purposes.

• Update EDI 214 shipment status messages and customer portals, as applicable.

• Review and process customer updates regarding order cancellations, shipment locations, and status changes through EDI and customer websites.

• Document and manage service failures within 24 hours of occurrence.

• Handle customer calls according to established procedures, maintaining professional telephone etiquette.

• Ensure clear communication and proper follow-up on pending shipments, customer requests, and operational issues throughout the assigned shift.

• Perform other related duties and projects as assigned.

Requirements

• Bilingual in English and Spanish (required).

• High school diploma or equivalent.

• Proficiency in Microsoft Office or similar software.

• Basic knowledge of motor carrier operations and North American geography.

• Strong customer service and communication skills.

• Excellent attention to detail and organizational skills.

• Strong interpersonal skills and a collaborative mindset.

• Ability to work effectively in fast-paced operational environment.

• Ability to multitask, prioritize responsibilities, and manage time efficiently.

• Availability to work the assigned four-day weekend schedule.

Work Schedule

This position follows a four-day workweek, with two possible schedule rotations:

Schedule Option 1

• Friday and Monday: 8:00 a.m. – 6:00 p.m.

• Saturday and Sunday: 6:00 a.m. – 6:00 p.m.

Schedule Option 2

• Thursday and Friday: 8:00 a.m. – 6:0 o2 p.m.

• Saturday and Sunday: 6:00 a.m. – 6:00 p.m.