Weekend Customer Service Representative – Transportation & Logistics

Human Quality - HQP; Ciudad Juárez; On-site; MXN 203,000 - 243,000; Part time

Benefits offered by this job

Grocery vouchers

Job summary

Weekend Customer Service Representative – Transportation & Logistics is based in Ciudad Juárez, Mexico. The role supports weekend operations, maintains strong customer relationships, and ensures accurate shipment tracking with timely updates and issue resolution.

The position requires a bilingual English/Spanish speaker, high school diploma, and proficiency in MS Office. Familiarity with AS400, motor carrier operations, and North American geography is preferred.

Qualifications

• Bilingual in English and Spanish (required).
• High school diploma or equivalent.
• Proficiency in Microsoft Office or similar software.
• Basic knowledge of motor carrier operations and North American geography.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Strong interpersonal and collaborative mindset.
• Ability to work in a fast-paced operational environment.
• Ability to multitask and prioritize responsibilities.

Responsibilities

• Provide accurate information to customers and internal teams.
• Enter and manage orders in the AS400 system.
• Track and trace shipments using company tools, escalate when needed.
• Schedule pickups and deliveries with customers.
• Collaborate with internal departments to resolve issues.
• Maintain accurate shipment information across systems.
• Ensure orders are closed for billing.
• Update shipment status messages and portals as applicable.
• Process customer updates via EDI and portals.
• Document and manage service failures within 24 hours.

Skills

Bilingual English Spanish

MS Office

Customer service

Education

High school diploma

Tools

AS400

Job description

Weekend Customer Service Representative – Transportation & Logistics

A company in the freight transportation industry is seeking a Weekend Customer Service Representative to support weekend operations, maintain strong customer relationships, and ensure accurate shipment tracking, timely updates, and prompt resolution of service-related issues. This role works closely with internal teams to ensure efficient shipment management and high-quality customer service.

Location: Ciudad Juárez, Chihuahua, Mexico
Work Schedule: Four days per week
Monthly Gross Salary: $20,000 MXN
Additional Benefit: $1,000 MXN monthly grocery vouchers

Main Responsibilities

• Provide accurate and timely information to customers and internal teams to maintain high service standards.
• Accurately enter and manage orders in the AS400 system.
• Track and trace shipments using company-provided tools and systems, escalating issues to the Operations Manager when necessary.
• Schedule pickup and delivery appointments with customers in a timely manner.
• Collaborate with internal departments to identify and resolve operational issues.
• Maintain accurate and up-to-date shipment information across company systems.
• Ensure all orders are properly closed for billing purposes.
• Update EDI 214 shipment status messages and customer portals, as applicable.
• Review and process customer updates regarding order cancellations, shipment locations, and status changes through EDI and customer websites.
• Document and manage service failures within 24 hours of occurrence.
• Handle customer calls according to established procedures, maintaining professional telephone etiquette.
• Ensure clear communication and proper follow-up on pending shipments, customer requests, and operational issues throughout the assigned shift.
• Perform other related duties and projects as assigned.

Requirements

• Bilingual in English and Spanish (required).
• High school diploma or equivalent.
• Proficiency in Microsoft Office or similar software.
• Basic knowledge of motor carrier operations and North American geography.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Strong interpersonal skills and a collaborative mindset.
• Ability to work effectively in a fast-paced operational environment.
• Ability to multitask, prioritize responsibilities, and manage time efficiently.
• Availability to work the assigned four-day weekend schedule.

Work Schedule

This position follows a four-day workweek, with two possible schedule rotations:

Schedule Option 1

• Friday and Monday: 8:00 a.m. – 6:00 p.m.
• Saturday and Sunday: 6:00 a.m. – 6:00 p.m.

Schedule Option 2

• Thursday and Friday: 8:00 a.m. – 6:00 p.m.
• Saturday and Sunday: 6:00 a.m. – 6:00 p.m.