Bilingual Logistics Coordinator — Night Shift (4/4)

HQ Platinum; Monterrey; Presencial; MXN 234.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits

Grocery voucher 1000 MXN/month

Descripción de la vacante

HQ Platinum in Monterrey, Mexico is seeking an ECT Logistics Coordinator to oversee shipping coordination and ensure accurate information throughout the transportation process. You will monitor customer shipments, communicate with customers and internal teams, and support daily logistics operations.

The role requires bilingual English/Spanish, strong communication, and attention to detail. Night shift schedule is 4 days on / 3 days off, with 7pm–7am as typical hours in Monterrey.

Formación

• Bilingual English/Spanish is required.
• Enthusiastic, persistent, and confident approach.
• Detail-oriented with timely follow-up.
• Computer savvy with working knowledge of relevant software.
• Bachelor’s degree in Logistics, Supply Chain, or related field preferred.

Responsabilidades

• Customer Service & Communication: Receive and respond to customer tenders, calls, emails, and messages; provide timely responses regarding shipment status, schedule changes, destination or reference adjustments, and special instructions.
• Shipment Tracking & Follow-Up: Monitor shipment status with Carrier Relations and provide proactive updates to customers regarding loading, in-transit, and delivery status. Communicate delays or incidents immediately and coordinate with Account Managers regarding additional loads when applicable.
• Appointment Coordination: Confirm pickup and delivery appointments and ensure appointment information is aligned between the customer and internal operations.
• Operational Information Validation: Review orders to ensure complete and accurate information, including addresses, shipment details, references, and time windows. Identify discrepancies or missing information before dispatch.
• System & Documentation Management: Document orders in the appropriate systems, maintain accurate shipment statuses, and record calls, emails, agreements, incidents, follow-ups, and commitments for proper visibility and traceability.

Conocimientos

Bilingual EN/ES

Customer service

Detail oriented

Strong communication

Problem solving

Educación

Bachelor’s degree in Logistics/Supply Chain or related field

Descripción del empleo

HQ Platinum in Monterrey, Mexico is seeking an ECT Logistics Coordinator to oversee shipping coordination and ensure accurate information throughout the transportation process. You will monitor customer shipments, communicate with customers and internal teams, and support daily logistics operations.

The role requires bilingual English/Spanish, strong communication, and attention to detail. Night shift schedule is 4 days on / 3 days off, with 7pm–7am as typical hours in Monterrey.