Bilingual Logistics CS Rep – Growth & Productivity Bonus

Vortex Group of Companies; Monterrey; Presencial; MXN 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Company events

Descripción de la vacante

Vortex Freight Systems is seeking a Customer Service Representative to manage the daily flow between the Customer Service Team, Laredo Terminals, and Operations. You will ensure issues like damages, delays, or discrepancies are resolved promptly to maintain service excellence.

You will communicate updates to customers, support onboarding of new accounts, and collaborate with the Team Leader and Manager to deliver efficient solutions while upholding high standards of quality and responsiveness.

Formación

• Minimum 1 year of experience in logistics.
• Experience with direct consolidation is preferred.
• Proficient in Excel and reporting tools.

Responsabilidades

• Monitor and follow up on each shipment for assigned customer accounts.
• Maintain close communication with customers through empathetic and effective updates.
• Ensure all shipment issues and updates are accurately logged into the system.
• Manage customer communications via email, phone, and WhatsApp to ensure ongoing support and availability.
• Support the Customer Service Team Leader in ensuring departmental processes are consistently followed.
• Adapt to and fulfill any special service requests from customers.
• Participate in the onboarding and setup of new accounts, assisting the Customer Service Leader and Manager to ensure smooth implementation.
• Foster a positive and collaborative work environment by encouraging teamwork within the Customer Service Team and across departments.

Conocimientos

Bilingual: Spanish/English

Strong communication

Organizational skills

Attention to detail

Goal-oriented

Team player

Continuous improvement mindset

Customer service orientation

Herramientas

Excel

Reporting tools

Descripción del empleo

Vortex Freight Systems is seeking a Customer Service Representative to manage the daily flow between the Customer Service Team, Laredo Terminals, and Operations. You will ensure issues like damages, delays, or discrepancies are resolved promptly to maintain service excellence.

You will communicate updates to customers, support onboarding of new accounts, and collaborate with the Team Leader and Manager to deliver efficient solutions while upholding high standards of quality and responsiveness.