Agente de Servicio al Cliente de Primera Línea

Placements24; Chihuahua; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health, dental, and vision insurance

Paid training and development

Employee discounts

Opportunities for advancement

Team-oriented culture

Job summary

Placements24 in Ciudad Juárez, Chihuahua is seeking a proactive Front-line Customer Service Agent to join our team. You will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer experience in a fast-paced environment.

This hybrid role combines in-office collaboration with remote work, offering flexibility while maintaining high service standards. Strong Spanish communication, problem-solving, and computer skills are essential, with growth

Qualifications

• Experience in customer service or related field preferred.
• Excellent communication and interpersonal skills in Spanish.
• Strong problem-solving and active listening abilities.
• Proficient with common computer software.
• Hybrid work environment experience is a plus.
• Located in or willing to commute to Ciudad Juárez, Chihuahua.

Responsibilities

• Handle inbound calls, emails, and chat inquiries.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and resolve customer problems.
• Document interactions and resolutions in the CRM.
• Escalate complex issues to appropriate departments.
• Aim to meet or exceed performance metrics.
• Collaborate with team to share best practices.

Skills

Customer service

Spanish language

Problem solving

Active listening

Computer literacy

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and detail-oriented Front-line Customer Service Agent to join their team in Ciudad Juárez, Chihuahua. This role is essential for providing exceptional support to our diverse customer base. You will be the primary point of contact, responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience. This position offers a Hybrid work arrangement, blending the benefits of in-office collaboration with the flexibility of remote work. We are looking for individuals who are passionate about customer satisfaction, possess excellent communication skills, and thrive in a fast-paced environment. Your ability to connect with customers and effectively solve their problems will be crucial to your success.

Join a company that values its employees and offers opportunities for growth and development in Ciudad Juárez, Chihuahua. We believe in empowering our team members to deliver outstanding service and contribute to the overall success of the organization. This role is a fantastic stepping stone for individuals looking to build a career in customer relations.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues and provide effective solutions.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.
• Identify opportunities to improve customer satisfaction and service processes.
• Meet or exceed individual and team performance metrics.
• Collaborate with team members to share best practices and support overall team goals.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills in Spanish.
• Strong problem-solving and active listening abilities.
• Proficiency in using computers and common software applications.
• Ability to work effectively in a Hybrid environment, balancing remote and in-office tasks.
• High school diploma or equivalent required.
• Must be adaptable, patient, and customer-focused.
• Located in or willing to commute to Ciudad Juárez, Chihuahua.

Benefits

• Competitive annual salary of ** **.
• Hybrid work model for better work-life balance.
• Health, dental, and vision insurance.
• Paid training and ongoing professional development opportunities.
• A positive and team-oriented work culture.
• Opportunities for advancement within the company.
• Employee discounts and perks.