Bilingual Customer Service Representative – Transportation / Logistics In US

Remoto Workforce; México; A distancia; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Development opportunities within logistics operations

Descripción de la vacante

A leading logistics company is seeking a Customer Service Representative in Mexico. This full-time role involves coordinating freight management and maintaining strong communication with clients and carriers. Ideal candidates will have a minimum of two years of experience in logistics, excellent customer service skills, and proficiency in freight management systems. This position offers remote work opportunities and growth within the logistics field.

Formación

• Minimum 2 years of proven experience with U.S. carriers and transportation companies.
• Experience in customer service within transportation or logistics.
• Strong computer literacy with ability to multitask.
• Familiarity with AS400, FreightScience or similar systems (preferred).

Responsabilidades

• Coordinate freight loads and schedule delivery/pickup appointments.
• Maintain constant communication with U.S.-based shippers and consignees.
• Manage customer portals to schedule and track shipments.
• Respond to customer inquiries, concerns, or service issues in a professional and timely manner.
• Immediately report any service interruptions and coordinate with internal teams to resolve them.
• Monitor high-priority accounts with regular communication to ensure compliance and satisfaction.
• Collaborate with billing to obtain required documentation for timely invoicing and payment.
• Manage trailer pools, drop trailers, and related trailer activity.
• Build and maintain strong relationships with existing and potential customers.
• Proactively maintain professionalism and adapt to a fast-paced environment.

Conocimientos

Freight management systems

Customer service

Problem-solving

Organizational skills

Advanced English

Herramientas

AS400

FreightScience

Descripción del empleo

Overview

We are looking for a Customer Service Representative with proven experience working with U.S. carriers and transportation companies to join our logistics support team. The selected candidate will be responsible for coordinating freight loads, scheduling delivery and pickup appointments, and maintaining effective communication with clients and carriers via customer portals and email.

The ideal candidate must demonstrate a stable work history, strong skills in freight management systems, and the ability to resolve service issues promptly while ensuring excellent customer service.

Responsibilities

• Accept, record, and schedule loads in coordination with carriers and customers.
• Schedule pickup and delivery appointments, maintaining constant communication with U.S.-based shippers and consignees.
• Manage customer portals (AS400, FreightScience, or similar) to schedule and track shipments.
• Respond to customer inquiries, concerns, or service issues in a professional and timely manner.
• Immediately report any service interruptions and coordinate with internal teams to resolve them.
• Monitor high-priority accounts with regular communication to ensure compliance and satisfaction.
• Collaborate with billing to obtain required documentation for timely invoicing and payment.
• Manage trailer pools, drop trailers, and related trailer activity.
• Build and maintain strong relationships with existing and potential customers.
• Proven experience with U.S. carriers and transportation (minimum 2 years).
• Customer service experience in transportation, logistics, or truckload services.
• Familiarity with AS400, FreightScience or similar systems (preferred).
• Advanced English (written and spoken).
• Strong computer literacy; ability to work with multiple systems and dual monitors (a plus).
• Stable work history and demonstrated professionalism.
• Strong organizational skills and attention to detail.
• Problem-solving under pressure.
• Proactivity and results-oriented mindset.
• Time management and deadline compliance.
• Professional, customer-focused attitude.
• Remote work with a growing international company.
• Development opportunities within logistics operations.

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Transportation, Logistics, Supply Chain and Storage

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