LM004: Ops Agent II

FedEx Express México; Cuautitlán Izcalli; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

FedEx Express México is seeking an Operations Agent II for the evening shift at Parque Logistico San Martin Obispo Park II in Cuautitlan Izcalli. The role involves handling frontline office tasks and coordinating with station operations to prepare and track shipments.

You will enter airway bills, log time cards, process package details, assist customers, and support supervisors with process improvements. Minimum education: high school diploma and good English; three years clerical experience

Formación

• High School diploma required.
• Three years clerical experience.
• English proficiency required (450 TOEIC).

Responsabilidades

• Enter airway bills into the system daily.
• Log Time Card information into PC daily.
• Handle D/T packages and inform customers of payment.
• Prepare paperwork for outbound packages.
• Assist customers with basic service questions.
• Support station operations and update files.
• Shift: Evening shift.

Conocimientos

Data entry

Microsoft Office

Typing speed

Time management

Teamwork

Attention to detail

Educación

High School diploma

Herramientas

Microsoft Office Suite

Air cargo software

Descripción del empleo

Awards

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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Job Overview

RC786038 LM004: Ops Agent II (Open)

Ops Agent II

Full time

Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlan Izcalli, MEX Mexico

Job Description

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Lead or Senior Level Responsibilities

• Handle escalated or more complex issues
• Coordinate team activities or those of agency contract staff
• Support supervisor or manager activities
• Support the design, review and implementation of processes and procedure

General Job Description

Under limited guidance completes the following activities:

• Enters airway bills into system on a daily basis.
• Performs daily entry of Time Cards information into PC.
• Handles D/T packages and informs customers of payment.
• Gathers information for different company reports.
• Answers phones, transfers calls, and takes messages as required.
• Prepares paperwork for outbound packages (airways bills, PO Box, and address).
• Assists customers by answering questions on basic features of service.
• Performs miscellaneous typing, filing, and secretarial duties.
• Organize and update station files.
• May be required to perform other duties as assigned.

Minimum Requirements

Minimum Education:

• High School diploma
• Proficiency in English (450 TOEIC points)

Minimum Experience:

• Three (3) years clerical experience
• Valid Drivers License and good driving record

Minimum Required Skills:

• Ability to lift 70 lbs and to maneuver packages weighing up to 15Ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment
• Good human relations, interpersonal, and communication skills
• Strong Planning & Organizing Skills
• Accuracy & Attention to Detail
• Data entry, and/or general office skills
• Team Working Skills
• Strong Microsoft Office & PC Skills - PC Typing (25/35 WPM)
• Strong Problem Solving Skills
• Clear and articulate speaking voice

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