VP of Call Center Workforce Operations

Citi; Metepec; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A global financial institution in Metepec is seeking a multifaceted workforce manager to oversee departmental staffing and capacity planning. The role requires 6-10 years of relevant experience, including senior-level management skills. Candidates should possess a bachelor's degree, with a master's preferred, and intermediate English skills. The position offers a full-time commitment, addressing operational needs and training requirements whilst ensuring the achievement of business goals.

Formación

• 6-10 years of relevant experience in a related role.
• Senior level experience with significant people management responsibilities.
• Intermediate English skills.

Responsabilidades

• Manage workforce departments and oversee capacity planning and staffing.
• Evaluate employee performance and recommend promotions or terminations.
• Direct resource planning and ensure essential procedures are followed.

Conocimientos

People management

Communication and diplomacy

Commercial awareness

Educación

Bachelor’s/University degree

Master’s degree preferred

Descripción del empleo

A global financial institution in Metepec is seeking a multifaceted workforce manager to oversee departmental staffing and capacity planning. The role requires 6-10 years of relevant experience, including senior-level management skills. Candidates should possess a bachelor's degree, with a master's preferred, and intermediate English skills. The position offers a full-time commitment, addressing operational needs and training requirements whilst ensuring the achievement of business goals.