Vip Manager (Nightshift)

Match; Santiago de Querétaro; Remote; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Career growth opportunities

Job summary

Match, a recruiting agency, is seeking a Vip Manager for a key client in the international iGaming sector. The role focuses on managing VIP clients, reactivation, and cross-selling while building long-term partnerships and identifying personalized opportunities.

Requirements include advanced English and Spanish, proven sales experience, and a commercial mindset. The position offers remote work and opportunities for growth within a rapidly expanding international project.

Qualifications

• Languages: English and Spanish required at advanced level.
• Experience in sales (direct, active or cross-sell) is a key advantage.
• Experience in client retention and reactivation, VIP/high-value segments.

Responsibilities

• Manage a portfolio of VIP clients: retain, develop and increase deposits.
• Reactivate inactive players with timely contact and reasons for missing deposits.
• Work with high-value clients, building long-term partnerships and individualized approaches.
• Identify client needs and create personalized offers.
• Proactively outreach and cross-sell: present product advantages and bonuses.
• Handle objections and retain clients at every stage.
• Achieve targets for deposits, retention rate and reactivation rate.
• Provide timely and accurate reporting.

Skills

Advanced English

Advanced Spanish

Sales experience

Client retention

Communication

Commercial mindset

Results focus

Education

High school / Bachillerato Tecnológico

Tools

Microsoft Project

Job description

match is a recruiting agency made up of experienced professionals dedicated to helping leading IT and Digital companies find the right talent. Our mission is to align your skills and expectations with the perfect opportunity helping you land your dream job. One of our key clients an international company in iGaming sector is currently seeking a Vip Manager to join their growing team.

Key Responsibilities:

• Managing a portfolio of VIP clients: retaining, developing and increasing their deposit activity
• Reactivating inactive players - timely contact, identifying the reasons behind missing deposits and bringing the client back into play
• Working with high-value clients: building long-term partnership relations and an individual approach to each
• Identifying client needs and creating personalized offers based on their interests
• Proactive outreach and cross-selling: presenting product advantages, novelties and bonuses tailored to each client
• Handling objections and retaining the client at every stage
• Achieving targets for deposits, Retention Rate and Reactivation Rate
• Timely and accurate reporting

Qualifications:

• Languages: Advanced English and Spanish
• Experience in sales (direct, active or cross-sell) is a key advantage
• a focus on results and revenue matters
• Experience in client retention and reactivation, and working with VIP or high-value segments
• Strong communication skills in chats and on calls - the ability to listen, identify customers needs and pain, and hold a natural, genuine conversation
• Commercial mindset: the ability to see a clients potential and initiate actions that increase their activity
• Responsibility, self-reliance and a strong focus on results
• Experience in direct, active or cross selling will be an advantage
• Experience in chatting/on calls with customers (the ability to communicate intelligently, listen to the needs and pain of customers is a true art that we value highly!)
• Responsibility and focus on results
• Educación mínima: Educación media superior - Bachillerato Tecnológico años de experiencia
• Conocimientos: Gestión de equipos, Microsoft project
• Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, casa, remoto, remote, teletrabajo, home

What we offer:

• Working schedule: 5/2, working hours are 05:00-14:00 Moscow time
• Remote work
• Work in a continuously growing international project
• Opportunity for rapid horizontal and vertical career growth