VIP Manager (Nightshift)

NDA; Santiago de Querétaro; Remote; MXN 600,000 - 800,000; Full time

Job summary

Nda is seeking a Vip Manager to join a growing international iGaming team in a flexible remote setup from Querétaro. You will manage a VIP client portfolio, retain high-value players, reactivate inactive accounts, and craft personalized offers to boost deposits and engagement.

Ideal candidates will be fluent in English and Spanish, with sales experience and a strong ability to listen, understand customer needs, and drive results through proactive outreach and cross-selling.

Qualifications

• Experience in sales with a focus on results and revenue.
• Experience in client retention and reactivation, VIP/high-value segments.
• Strong communication skills in chats and on calls; ability to listen and identify needs.

Responsibilities

• Manage a portfolio of VIP clients, retaining and increasing deposit activity.
• Reactivate inactive players through timely contact and issue resolution.
• Build long-term partnerships with high-value clients and tailor offers.
• Create personalized offers based on client interests and needs.
• Proactively outreach and cross-sell product features and bonuses.
• Provide timely and accurate reporting on activity and results.

Skills

VIP client management

High-value client retention

Cross-selling / upselling

Chat & phone communication

English & Spanish proficiency

Job description

match is a recruiting agency made up of experienced professionals dedicated to helping leading IT and Digital companies find the right talent. Our mission is to align your skills and expectations with the perfect opportunity — helping you land your dream job.One of our key clients — an international company in iGaming sector — is currently seeking a Vip Manager to join their growing team.Key Responsibilities:• Managing a portfolio of VIP clients: retaining, developing and increasing their deposit activity;• Reactivating inactive players - timely contact, identifying the reasons behind missing deposits and bringing the client back into play;• Working with high-value clients: building long-term partnership relations and an individual approach to each;• Identifying client needs and creating personalized offers based on their interests;• Proactive outreach and cross-selling: presenting product advantages, novelties and bonuses tailored to each client;• Handling objections and retaining the client at every stage;• Achieving targets for deposits, Retention Rate and Reactivation Rate;• Timely and accurate reporting.Qualification:• Languages: Advanced English and Spanish• Experience in sales (direct, active or cross-sell) is a key advantage; a focus on results and revenue matters;• Experience in client retention and reactivation, and working with VIP or high-value segments;• Strong communication skills in chats and on calls - the ability to listen, identify customers’ needs and “pain”, and hold a natural, genuine conversation;• Commercial mindset: the ability to see a client’s potential and initiate actions that increase their activity;• Responsibility, self-reliance and a strong focus on results.Qualification: Experience in direct, active or cross selling will be an advantage; Experience in chatting/on calls with customers (the ability to communicate intelligently, listen to the needs and “pain” of customers is a true art that we value highly!); Responsibility and focus on results.What we offer: Working schedule: 5/2, working hours are 05:00-14:00 Moscow time; Remote work; Work in a continuously growing international project; Opportunity for rapid horizontal and vertical career growth.