VIP Account Manager (Monterrey, Mexico)

Novibet; Monterrey; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Competitive Compensation

Bonus scheme

Top-Notch Equipment

Career Growth

Inclusive Environment

Engaging Activities

Job summary

Novibet in Monterrey is seeking an experienced VIP Account Manager to oversee a portfolio of high-value players in Mexico and drive long-term relationships and sales.

The role requires a diploma or degree in a related field, proven iGaming VIP experience, strong communication, CRM familiarity, MS Office, and fluency in English. Join a fast-growing GameTech company committed to growth and inclusion.

Qualifications

• Diploma or degree in Sales, Marketing, Business Administration or related field (plus).
• Proven experience as a VIP Account Manager in the iGaming industry.
• Strong communication and interpersonal skills with ability to build relationships at all levels.
• Excellent knowledge of Microsoft Office.
• Understanding of CRM tools.
• Ability in problem-solving and negotiation.
• Fluency in English.

Responsibilities

• Manage a portfolio of VIP Key Account Customers.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand relationships with existing customers by proposing solutions that meet objectives.
• Generate new sales that lead to long-lasting relationships.
• Provide assistance to high-end players and hospitality events.
• Collaborate with internal teams to serve high-value customers and deliver VIP experiences.
• Prepare reports of progress and forecasts using key account metrics.

Skills

VIP Account Manager

CRM Tools

MS Office

English Fluency

iGaming Experience

Negotiation

Education

Diploma/Degree in Sales or related field

Tools

CRM tools

MS Office

Job description

Join Novibetasa VIP Account Manager (Mexico)!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Account Management and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1500+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,500 people worldwide that values collaboration, innovation, and personal growth.

What we are looking for

As a VIP Account Manager at Novibet, you will be responsible for managing key accounts, maintaining long-term relationships, and maximizing sales opportunities within them.

What you will work on

• Manage a portfolio of VIP Key Account Customers

• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Provide assistance to high-end, high-value players and attending to hospitality events
• Work closely with internal teams, in order to serve high-value customers and provide a VIP customer experience
• Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics

What you bring

• Diploma/Degree in Sales, Marketing, Business Administration or a related field will be considered as a plus
• Proven experience as a VIP Account Manager in the iGaming industry
• Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
• Excellent knowledge of Microsoft Office
• Understanding of CRM tools
• Ability in problem-solving and negotiation
• Fluency in English

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• Competitive Compensation: Attractive salary and bonus scheme
• Top-Notch Equipment: All the tools you need for your role
• Career Growth: Focused career development, performance management, and training opportunities
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.