US Collections Specialist (Advanced English) - Uncapped Bonus

Genesis Management LLC.; Ciudad de México; Presencial; MXN 194.000 - 232.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uncapped bonus

Monthly punctuality bonus

Grocery vouchers

IMSS benefits

Uniforms provided

Recognition program

Descripción de la vacante

Genesis Management LLC. is seeking a Collections Specialist — U.S. Collections (Advanced English) in Polanco, Mexico City, for a full-time role.

The position focuses on recovering delinquent U.S. accounts from a dedicated recovery team, requiring clear English communication and proven negotiation skills. You will manage a lead queue, contact customers by phone, text, or email, and set up payment arrangements while aiming to exceed monthly collection goals.

Formación

• Advanced English proficiency with strong speaking and writing skills.
• 1+ year of U.S. market collections experience in a call center.
• Proven ability to negotiate and collect on delinquent accounts.
• Solid skills in MS Excel, Word, and Outlook.

Responsabilidades

• Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.
• Negotiate payment plans and settlements that get results while treating every customer with respect.
• Handle inbound and outbound calls with confidence, using active listening and smart call control.
• Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar.
• Resolve problems and de-escalate conflicts like a pro.
• Collaborate with a specialized, tight-knit collections team.
• Meet — and beat — monthly collection goals and KPIs.
• Work in full compliance with the FDCPA and all U.S. state and federal regulations.

Conocimientos

Advanced English

Collections experience

Call center

MS Excel

MS Word

MS Outlook

Negotiation

Herramientas

Excel

Word

Outlook

Descripción del empleo

Genesis Management LLC. is seeking a Collections Specialist — U.S. Collections (Advanced English) in Polanco, Mexico City, for a full-time role.

The position focuses on recovering delinquent U.S. accounts from a dedicated recovery team, requiring clear English communication and proven negotiation skills. You will manage a lead queue, contact customers by phone, text, or email, and set up payment arrangements while aiming to exceed monthly collection goals.