Bilingual AR & Collections Specialist

Intugo Mexico; Hermosillo; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

Performance bonus

Food stamps

5 PTO days

Growth opportunities

On-site

Full-time role

Job summary

Intugo Mexico in Hermosillo is seeking a Bilingual Collections Specialist to manage delinquent accounts and drive recovery goals.

You will review payment histories, contact customers to negotiate arrangements, and maintain thorough documentation while coordinating with finance teams. The role requires strong Excel skills, experience in collections, and the ability to handle escalated situations professionally; on-site in Hermosillo with standard hours.

Qualifications

• 1-2 years of experience in Collections or Accounts Receivable.
• Fully bilingual English/Spanish, written and verbal.
• Strong negotiation and communication skills.
• Ability to handle difficult or escalated customer situations professionally.
• Proficiency in Microsoft Excel, including Filters, VLOOKUP/XLOOKUP, and Pivot Tables.
• Strong attention to detail and documentation skills.

Responsibilities

• Manage delinquent accounts and review payment history.
• Contact customers to recover outstanding balances and negotiate payment arrangements.
• Maintain accurate documentation while working toward recovery goals.

Skills

Bilingual English/Spanish

Negotiation

Communication

Documentation

Tools

Microsoft Excel

Job description

Intugo Mexico in Hermosillo is seeking a Bilingual Collections Specialist to manage delinquent accounts and drive recovery goals.

You will review payment histories, contact customers to negotiate arrangements, and maintain thorough documentation while coordinating with finance teams. The role requires strong Excel skills, experience in collections, and the ability to handle escalated situations professionally; on-site in Hermosillo with standard hours.