Bilingual Collections & Recovery Specialist

Intugo Mexico; Hermosillo; On-site; MXN 203,000 - 243,000; Full time

Benefits offered by this job

Salary 20k MXN

Quarterly bonus 25%

Food stamps

PTO days

Growth opportunities

On-site, full-time

Job summary

Intugo Mexico, in Hermosillo, seeks a bilingual Collections Specialist to join our team. You will manage delinquent accounts, review payment histories, contact customers to recover balances, and negotiate payment arrangements to meet recovery targets.

This is a full-time on-site role requiring 1–2 years of collections or AR experience, strong Excel skills, and excellent negotiation and communication abilities in English and Spanish.

Qualifications

• 1–2 years of Collections or Accounts Receivable experience.
• Fully bilingual in English and Spanish, written and verbal.
• Strong negotiation and communication skills.
• Ability to handle difficult or escalated customer situations professionally.
• Proficient in Excel, including filters, VLOOKUP/XLOOKUP, and Pivot Tables.
• Strong attention to detail and documentation skills.

Responsibilities

• Manage delinquent accounts and review payment history.
• Contact customers to recover outstanding balances.
• Negotiate payment arrangements.
• Maintain accurate documentation toward recovery goals.

Skills

Experience in Collections

Bilingual English/Spanish

Negotiation

Communication

Conflict resolution

Attention to detail

Tools

Excel

Job description

Intugo Mexico, in Hermosillo, seeks a bilingual Collections Specialist to join our team. You will manage delinquent accounts, review payment histories, contact customers to recover balances, and negotiate payment arrangements to meet recovery targets.

This is a full-time on-site role requiring 1–2 years of collections or AR experience, strong Excel skills, and excellent negotiation and communication abilities in English and Spanish.