Bilingual Collections Specialist: Credit & Recovery

GoodLeap; Ciudad de México; On-site; MXN 101,525 - 144,596; Full time

Job summary

GoodLeap is looking for a Collections Specialist in Mexico City to manage accounts with delinquent payments. Responsibilities include contacting borrowers, processing payments, and maintaining collection goals. Strong candidates will have experience in credit and collections, excellent communication skills, and be bilingual in Spanish and English.

The role focuses on providing payment solutions and ensuring compliance with company policies while fostering a collaborative work culture. This position offers compensation of MXN $89.33/hour plus bonuses.

Qualifications

• 1-2 years of direct experience in credit and collections.
• Excellent verbal and written communication skills.
• Prior call center experience with financial products preferred.

Responsibilities

• Make outbound/inbound calls with delinquent borrowers.
• Find solutions to help bring borrower's loans to a current status.
• Process payments for borrowers with past due payments.
• Maintain daily, weekly, and monthly collection and metric goals.
• Ensure compliance with GoodLeap’s collections policies.

Skills

Credit and collections experience

Sales, negotiation and persuasion

Verbal and written communication

Call center experience

Microsoft Office proficiency

Self-motivation

Team player

Bilingual Spanish/English

Job description

GoodLeap is looking for a Collections Specialist in Mexico City to manage accounts with delinquent payments. Responsibilities include contacting borrowers, processing payments, and maintaining collection goals. Strong candidates will have experience in credit and collections, excellent communication skills, and be bilingual in Spanish and English.

The role focuses on providing payment solutions and ensuring compliance with company policies while fostering a collaborative work culture. This position offers compensation of MXN $89.33/hour plus bonuses.