Collections Specialist

Genesis BPO LLC; Ciudad de México; Presencial; MXN 279.000 - 424.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly punctuality bonus

IMSS benefits

Friday recognition event

Additional company benefits

Office in Polanco

Descripción de la vacante

Genesis BPO LLC in Mexico City is seeking a Collections Specialist for U.S. collections with advanced English. You will manage delinquent accounts, negotiate payment arrangements, and work across phone, text, and email to reach win-win outcomes.

Join a fast-paced recovery team, stay compliant with FDCPA and U.S. regulations, meet monthly targets, and enjoy a role that values initiative and strong communication. Schedule is Monday–Friday 7:00 AM–4:00 PM CST, with an office presence in Polanco.

Formación

• Advanced English proficiency with strong speaking and writing skills.
• 1+ year of U.S. market collections experience in a call center.
• Experience with 1–365 day delinquent accounts and charge-offs.
• Proven ability to negotiate and collect on delinquent accounts.
• Creativity and resourcefulness when working with delinquent customers.
• Competitive, results-driven mindset and coachability.
• Adaptability to handle different personalities and stay calm under pressure.
• Strong MS Excel, Word, and Outlook skills; multitask across platforms.
• Discretion with confidential and compliance-related information.

Responsabilidades

• Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.
• Negotiate payment plans and settlements that get results while treating every customer with respect.
• Handle inbound and outbound calls with confidence, using active listening and smart call control.
• Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar.
• Resolve problems and de-escalate conflicts like a pro.
• Collaborate with a specialized, tight-knit collections team.
• Meet — and beat — monthly collection goals and KPIs.
• Work in full compliance with the FDCPA and all U.S. state and federal regulations.

Conocimientos

Advanced English

US collections

Negotiation

Call center

MS Excel/Outlook

Discretion & compliance

Herramientas

MS Excel

MS Word

Outlook

Descripción del empleo

Collections Specialist — U.S. Collections (Advanced English)

Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a *Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.S delinquent customers * — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.

If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.

What You'll Do

• - Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.
• Negotiate payment plans and settlements that get results while treating every customer with respect
• Handle inbound and outbound calls with confidence, using active listening and smart call control
• Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar
• Resolve problems and de-escalate conflicts like a pro
• Collaborate with a specialized, tight-knit collections team
• Meet — and beat — monthly collection goals and KPIs
• Work in full compliance with the FDCPA and all U.S. state and federal regulations

What You Bring

• - Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)
• 1+ years of U.S. market collections experience in a call center
• Experience with 1–365 day delinquent accounts and an understanding of charge-offs
• Proven ability to negotiate and collect on delinquent accounts * — this is the heart of the role
• Creativity and resourcefulness when working with delinquent customers — latitude to find solutions
• A competitive, results-driven mindset — you like to win, and it shows in your numbers
• Coachability — you welcome feedback and follow through on your commitments
• Adaptability to effectively deal with different personalities and the ability to stay cool under pressure
• Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once
• Discretion with confidential and compliance-related information

What We Offer

• Monthly punctuality bonus
• Statutory benefits from day one (IMSS)
• Monthly Friday Recognition Event * to celebrate top performers
• Additional company benefits and recognition programs
• Comfortable office environment in Polanco

Schedule

-Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time)

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.