Transport Customer Experience Appointment Rep

J.B. Hunt Transport Services, Inc.; Santiago de Querétaro; On-site; MXN 96,000 - 138,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. in Querétaro, Mexico, seeks an entry-level Clerical Specialist to support scheduling and documentation for customer deliveries in a face-to-face office setting at Torre 2 Plaza Uptown Juriquilla.

Under close supervision, you will perform a limited range of clerical duties, compile and arrange data, process documents, maintain records, and book customer deliveries. The role emphasizes accuracy in scheduling, strong customer service, and collaboration with

Qualifications

• Clerical or administrative experience preferred.

Responsibilities

• Schedule and reschedule loads awarded by the customer using proper reason codes to ensure timely delivery.
• Track trailer pools to determine scheduling based on available empties.
• Provide documentation to validate customer disputes.
• Monitor freight for potential resets and reschedules to avoid penalties and ensure service.
• Resolve appointment requests for key customers with delivery dates in locked-out areas.
• Build and maintain relationships with new and existing customers and other business segments.
• Communicate with customers to verify orders and schedule delivery appointments, ensuring requirements and satisfaction.

Skills

Data entry

Attention to detail

Customer service

Job description

In-person work, Torre 2 Plaza Uptown Juriquilla

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries.

Key Responsibilities:

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Track trailer pools to see if customer has available empties to determine scheduling
• Provide documentation to validate customer disputes
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.

By proceeding with your application, you acknowledge you have reviewed and consent to the processing and transfer of your personal data under the terms provided in the linked Hunt Mexicana, S.A. de C.V.'s Privacy Policy:

Do you give your consent for the processing and transfer of your personal data (including sensitive and financial data for the necessary and non-necessary purposes) under the terms provided in Hunt Mexicana, S.A. de C.V.'s Privacy Policy linked at the bottom of the job description?

By proceeding with scheduling a prescreen interview, you acknowledge you have reviewed and consent to the processing and transfer of your personal data under the terms provided in Hunt Mexicana, S.A. de C.V.'s Privacy Policy linked here: AVISO DE PRIVACIDAD.pdf