Bilingual Customer Experience Scheduler

Hunt Mexicana S.A. de C.V.; Santiago de Querétaro; On-site; MXN 200,000 - 280,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Maternity leave (six weeks) and paid p

Paid holidays

Job summary

Hunt Mexicana S.A. de C.V. in Querétaro is seeking a Customer Experience Appointment Representative to perform clerical duties, schedule deliveries, and support customer service needs.

The role requires coordinating loads and communicating with customers to ensure timely deliveries and satisfaction. Preferred qualifications include a Bachelor's degree with 1-2 years of experience or a High School Diploma with related experience, and the ability to multitask and communicate effectively by phone.

Qualifications

• High School Diploma with 1-2 year of working experience
• Bilingual in English/Spanish

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Provide documentation to validate customer disputes
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Track trailer pools to see if customer has available empties to determine scheduling
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service

Job description

Hunt Mexicana S.A. de C.V. in Querétaro is seeking a Customer Experience Appointment Representative to perform clerical duties, schedule deliveries, and support customer service needs.

The role requires coordinating loads and communicating with customers to ensure timely deliveries and satisfaction. Preferred qualifications include a Bachelor's degree with 1-2 years of experience or a High School Diploma with related experience, and the ability to multitask and communicate effectively by phone.