Logistics Appointment Specialist

J.B. Hunt Transport Services, Inc.; Santiago de Querétaro; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

None

Job summary

Hunt Mexicana S.A de C.V. is seeking an Appointment Representative to support customer experiences by scheduling loads, coordinating deliveries, and maintaining clear communication with customers.

You will build relationships with clients, validate disputes, and ensure timely service while tracking freight activity and coordinating with teams across the organization. The role requires a bilingual English/Spanish speaker with a high school diploma and 1–2 years of experience; a bachelor’s degree

Qualifications

• Must be legally entitled to work in Mexico.
• High School Diploma with 1-2 year of working experience.
• Bilingual in English/Spanish.
• Preferred Qualifications: Bachelor's Degree with 1-2 year of working experience.
• Ability to multitask.
• Ability to communicate effectively over the phone all medium.
• Ability to embrace change.
• Proficient time-management skills.
• Ability to handle a stressful work-environment.
• This position is not eligible for employment-based sponsorship.

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Provide documentation to validate customer disputes
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Track trailer pools to see if customer has available empties to determine scheduling
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service

Skills

Bilingual EN/ES

Time management

Multitasking

Communication

Education

High School Diploma

Bachelor's Degree in Business (Admin/Management)

Bachelor's Degree in Business Communications

Job description

Hunt Mexicana S.A de C.V. is seeking an Appointment Representative to support customer experiences by scheduling loads, coordinating deliveries, and maintaining clear communication with customers.

You will build relationships with clients, validate disputes, and ensure timely service while tracking freight activity and coordinating with teams across the organization. The role requires a bilingual English/Spanish speaker with a high school diploma and 1–2 years of experience; a bachelor’s degree