Customer Experience Appointment Representative - MXO

Hunt Mexicana S.A. de C.V.; Santiago de Querétaro; On-site; MXN 200,000 - 280,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Maternity leave (six weeks) and paid p

Paid holidays

Job summary

Hunt Mexicana S.A. de C.V. in Querétaro is seeking a Customer Experience Appointment Representative to perform clerical duties, schedule deliveries, and support customer service needs.

The role requires coordinating loads and communicating with customers to ensure timely deliveries and satisfaction. Preferred qualifications include a Bachelor's degree with 1-2 years of experience or a High School Diploma with related experience, and the ability to multitask and communicate effectively by phone.

Qualifications

• High School Diploma with 1-2 year of working experience
• Bilingual in English/Spanish

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Provide documentation to validate customer disputes
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Track trailer pools to see if customer has available empties to determine scheduling
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service

Job description

Job Title: Customer Experience Appointment Representative - MXO Department: Administration, Facilities & Secretarial Country: Mexico State/Province: Querétaro City: Querétaro Full/Part Time: Full time Job Summary: Under direct supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries. This position is with Hunt Mexicana, S.A de C.V.

Job Description:

Key Responsibilities:

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Provide documentation to validate customer disputes
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Track trailer pools to see if customer has available empties to determine scheduling
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service

Qualifications:

Minimum Qualifications:

• Must be legally entitled to work in Mexico
• High School Diploma with 1-2 year of working experience
• Bilingual in English/Spanish

Preferred Qualifications:

• Bachelor's Degree with 1-2 year of working experience
• Ability to multitask
• Ability to communicate effectively over the phone all medium
• Ability to embrace change
• Proficient time-management skills
• Ability to handle a stressful work-environment

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education:

Bachelors: Business Administration/Management, Bachelors: Business Communications, High School (Required)

Work Experience:

Customer Service/Account Manager, Intermodal, Transportation/Logistics

Job Opening ID:

00648310

Customer Experience Appointment Representative - MXO (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.

Better benefits, clear career paths and a people-first culture, because we are Driven for You.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt? We are a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt Transport. Inc. or Hunt Mexicana S.A. de C.V. are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for? We welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our teams. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role with us could take your career to the next level.

J.B. Hunt is proud to serve individuals of all abilities.