Transport Scheduling & Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Santiago de Querétaro; On-site; MXN 96,000 - 138,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. in Querétaro, Mexico, seeks an entry-level Clerical Specialist to support scheduling and documentation for customer deliveries in a face-to-face office setting at Torre 2 Plaza Uptown Juriquilla.

Under close supervision, you will perform a limited range of clerical duties, compile and arrange data, process documents, maintain records, and book customer deliveries. The role emphasizes accuracy in scheduling, strong customer service, and collaboration with

Qualifications

• Clerical or administrative experience preferred.

Responsibilities

• Schedule and reschedule loads awarded by the customer using proper reason codes to ensure timely delivery.
• Track trailer pools to determine scheduling based on available empties.
• Provide documentation to validate customer disputes.
• Monitor freight for potential resets and reschedules to avoid penalties and ensure service.
• Resolve appointment requests for key customers with delivery dates in locked-out areas.
• Build and maintain relationships with new and existing customers and other business segments.
• Communicate with customers to verify orders and schedule delivery appointments, ensuring requirements and satisfaction.

Skills

Data entry

Attention to detail

Customer service

Job description

J.B. Hunt Transport Services, Inc. in Querétaro, Mexico, seeks an entry-level Clerical Specialist to support scheduling and documentation for customer deliveries in a face-to-face office setting at Torre 2 Plaza Uptown Juriquilla.

Under close supervision, you will perform a limited range of clerical duties, compile and arrange data, process documents, maintain records, and book customer deliveries. The role emphasizes accuracy in scheduling, strong customer service, and collaboration with