After Hours Logistics Customer Experience Representative

J.B. Hunt Transport Services, Inc.; Santiago de Querétaro; On-site; MXN 254,000 - 304,000; Full time

Job summary

Hunt Mexicana, S. A. de C. V.

is seeking a Capacity Procurement Representative in Mexico. The role focuses on negotiating carrier rates to meet load expectations and margins, while promoting Carrier360 for efficiency and visibility. It involves building a carrier base, ensuring timely freight coverage, and delivering service excellence. The position requires a Bachelor’s in logistics from Mexico and a minimum B2 level in English, with work scheduled Tue–Thu/ Fri/Sat shifts at the Torre 2, Plaza

Qualifications

• Bachelor's degree in logistics or related field from Mexico.
• Knowledge of logistics processes and customs regulations.
• B2 English level minimum.

Responsibilities

• Negotiate with carriers to meet revenue and margin goals.
• Liaise between internal stakeholders and carriers.
• Track freight in transit and ensure on-time pickup/delivery.
• Tender loads using Carrier360 and maintain records.
• Notify internal teams of service failures to reduce costs.
• Collaborate with teams to ensure safe, best-in-class service.
• Expand carrier base to improve efficiency and automation.
• Verify carrier authenticity and tracking prior to pickup.
• Stay updated on market trends to sharpen negotiation tactics.
• Meet customer service expectations with transport updates.

Skills

Communication

Teamwork

Organization

Attention to detail

Problem solving

Customer orientation

Proactivity

Education

Bachelor's in logistics

Job description

Under routine supervision, the Capacity Procurement Representative is responsible for negotiation of rates to meet load expectations while ensuring optimal margins. The incumbent will market the J.B. Hunt Carrier360 platform to carriers in order to increase efficiency and freight movement visibility. The incumbent is responsible for establishing a carrier base, ensuring freight is covered in a timely manner, and delivering best in class service execution

Schedule: Tuesday to Thursday 16:00 to 24:00 hours Friday 14:30 to 23:00 and Saturday 08:00 to 17:00 hours

B2 English required minimum

Workplace: Torre 2, Plaza Uptown Juriquilla.

Salary: $25,000 MXN per month before taxes

Minimum Qualification: Bachelor's degrees related to logistics from Mexico.

This position works for Hunt Mexicana S. A. de C. V.

Key Responsibilities

• Negotiate with carriers for the optimal purchase rate to meet revenue and profit margin goals


• Act as liaison between internal business stakeholders and carriers


• Manage all freight in transit by obtaining updates from carriers to accurately monitor movement and ensure on time pickup and delivery


• Utilize the Carrier360 Platform to tender loads and maintain accurate records of shipments and customer details


• Proactively communicate service failures to internal support teams to minimize cost and operational inefficiencies


• Partner with internal teams to promote best in class service and ensure safety


• Leverage the Carrier360 platform with carrier base to increase efficiency and automation


• Verify authenticity of carriers and tracking prior to scheduled pickup


• Remain current on supply chain information to gain understanding of market trends and optimize negotiation tactics


• Understand customer service expectations to provide value with transportation solutions and updates in an urgent manner

Requirements and expectations for role:

• 2. Communication with shipping lines.


• 3. Inventory control (empty equipment) at terminals.


• 4. Shipment tracking (export/import).


• 6. Searching for capacity with carriers.


• High sense of responsibility.


• Proactivity.


• Works under pressure.


• Teamwork.


• Organization and attention to detail


• Effective communication


• Customer orientation


• Knowledge of logistics processes and customs regulations


• Problem-solving under pressure.

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By proceeding with scheduling a prescreen interview, you acknowledge you have reviewed and consent to the processing and transfer of your personal data under the terms provided in Hunt Mexicana, S.A. de C.V.'s Privacy Policy linked here: AVISO DE PRIVACIDAD.pdf